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1.
《The Reference Librarian》2013,54(21):95-108
Information and referral (I & R), since its introduction as a concept of library service in the late 1960s, has received wthied eim apttoerntatinocne Ionf tIh e& pRu balisc a l ivbiraab ? e' sceotnticnegp.t Soifm aiclaard ermeciocg rneifteiorenn coef service has not occurred. Reasons for this may be linked to an attitude that "the public library serves and the academic library instructs." As the complexity of new information technologies engulfs the academic library, primary reliance on an instructional attitudc toward reference service is no longer adequate. The experience of I & R in the public library offers a more appropriate reference service model based on the direct provision of information that is often "value-added" to meet specific information needs of the user. Such lessons from the successful practice of I & R in the public library can provide a framework for academic library reference services as librarians reevaluate themselves in a changing academic library context. 相似文献
2.
John Abdul Kargbo 《Public Library Quarterly》2013,32(2):157-166
This article explores the need for public and school library cooperation in Sierra Leone. Establishing a library service to meet user needs and keeping it relevant is one of the important tasks of professional librarians. In Sierra Leone, however, an increase in enrollment in schools, decreasing library budgets, and the information explosion have had grave consequences in the management of libraries, be they special, school, or public. If public and school libraries are to provide satisfactory services to the nation's young, there is every need for the establishment of greater public and school library cooperation. 相似文献
3.
Mobile Internet applications and service innovations are changing people's way of life. At the same time, they are also changing the way that people communicate and access information. People who visited libraries to find specific information in the past are now able to find the same information online. As the spectrum of human need grows, the opportunities for librarians to meet these needs are also growing. Libraries will need to be designed to accommodate the changing needs of their users. Mobile library services can meet users' information needs in a fast-paced society. In this investigation we identified 39 university libraries supported by the Ministry of Education's “Project 985” and evaluated their status as mobile library service providers. 相似文献
4.
Samantha Sinanan 《Public Services Quarterly》2013,9(3):184-191
The Future Voices in Public Services column is a forum for students in graduate library and information science programs to discuss key issues they see in academic library public services, to envision what they feel librarians in public service have to offer to academia, to tell us of their visions for the profession, or to tell us of research that is going on in library schools. We hope to provide fresh perspectives from those entering our field, in both the United States and other countries. Interested faculty of graduate library and information science programs, who would like their students’ ideas represented in these pages, are invited to contact Nancy H. Dewald at nxd7@psu.edu Samantha Sinanan is an MLIS candidate in the School of Library, Archival and Information Studies at the University of British Columbia, Vancouver, BC, Canada. Here she proposes that librarians should seek to understand the Net Generation searcher's perspective in order to teach information literacy most effectively. Accredited by the American Library Association with the Canadian Library Association, SLAIS is an internationally recognized graduate school at The University of British Columbia, in beautiful Vancouver. At SLAIS we are in the business of preparing professionals to exercise leadership in planning, implementing, and promoting the preservation, organization, and effective use of society's recorded information and ideas. We offer the master's degree in Library and Information Studies (MLIS) and the master's degree in Archival Studies (MAS). In addition, we sponsor a multidisciplinary Master of Arts in Children's Literature (MACL) with five other departments. Opportunities are also available for post-master's study, including a Ph.D. program in library, archival & information studies. For more information, visit www.slais.ubc.ca 相似文献
5.
《The Reference Librarian》2013,54(72):51-63
Abstract Even though every library, whether research, academic, public, special, or school will tailor their service to accommodate the specific needs of their customers or community, a common thread-our attitude toward customer service-bonds all librarians. How can we improve our desire to serve with a smile? Does a smile make a difference in customer service? What are some libraries doing to motivate their employees? How can we help one another on the job? This article will explore these and other related questions. Today's libraries are competing with a variety of information sources, some of which are easily available to the user through the Internet. In order to help preserve our most valued asset-our customers-libraries need to incorporate a well-developed, quality customer service program in their operational plan and budget. 相似文献
6.
Alex Cohen 《Public Library Quarterly》2013,32(3):227-233
This article focuses on the impact of learning spaces as well as collaborative technology, which affects library building and design. The article illustrates that learning spaces are an important component in the design of library buildings rather then a temporary trend. During each of our company's latest public library building projects, both librarians and architecture teams have recognized the need to support increases in learning activities. To bring more users to the public library, they recommended that the building needed increased seating to support training, education and in‐house cultural programming. The stories cited in this article suggest that there is a relationship between learning spaces and collaborative technology. Among librarians and library planners, learning spaces are seen as a unifying requirement for the expansion of library services. They recognize that the library's seating plan must include more learning spaces to support social networking, sharing and project base learning. Our qualitative findings suggest that public libraries need more learning spaces to support new types of digital work. 相似文献
7.
Abstract In order to provide optimum service in a world increasingly awash with information and technological change all set against a backdrop of escalating costs and static or declining budgets, librarians must make a choice. Based on a careful analysis of the information preferences and needs of their clientele, librarians will be driven by economics and demand to decide whether their particular library will become primarily an archive of materials in traditional formats or a gateway to the world of electronically networked information. Which direction a library takes will have a great impact on interlibrary services. In an “archival” environment, external access to information will be deemphasized and interlibrary services will see cutbacks. In an “access” environment, interlibrary services must be genuinely recognized as vital to the library's mission and must be allocated truly sufficient resources to meet what will be an even greater demand. 相似文献
8.
《The Reference Librarian》2013,54(73):281-292
Abstract Many library directors and administrators spend a significant portion of their time attempting to market the library and its services. Getting patrons into the library and keeping their business is an integral part of the day-to-day management of the library. This mission, however, is not always effectively passed on to the front lines to the one group of people who face the patrons on a daily basis -the reference librarians. This article will show how the library's service points can be used as marketing tools; outline what librarians and public service staff should know about their library; and discuss ways in which reference service librarians can help further the library's marketing and public relations goals. 相似文献
9.
《The Reference Librarian》2013,54(22):81-91
Twenty-four public and academic reference librarians were surveyed for the purpose of obtaining information about the services if any, that they currently provide for information brokers, the appropriateness of providing reference services for those who market the information obtained, and whether or not reference departments of public and academic libraries should provide competing fee based reference services. Few public or academic librarians objected to providing reference services for information brokers. Academic reference librarians expressed the view that service should not interfere with services for their primary clientele. Public reference librarians generally held the opinion that their services should be available to all and had already been provided for with public funds. Both public and academic reference librarians expressed concern about qualifications of some commercial suppliers of information as this effected their relationship with them. Public reference librarians were of the opinion that information brokers did not compete with the library and the library should be hesitant about providing fee based reference services. Academic reference librarians were divided in their opinoins about the latter. 相似文献
10.
《The Reference Librarian》2013,54(83-84):131-144
SUMMARY In these times of extraordinary development in information and communication technologies (ICT) many new tools and services, and traditional tools, such as the catalog, could be developed or enhanced by librarians to effectively support the academic community in teaching and learning. This paper will discuss how social interaction between technical and public service librarians could enhance library services to the academic faculty and students during these demanding times of technologies and information overload. The paper will also point out that the team approach to library services can improve social interaction between librarians when the perpetuation of the traditional academic organizational model is not efficient enough for the faculty and students' need-driven use of information. Rapid changes resulting from ICT demand constant social interaction that would be facilitated by establishing working teams for specific tasks. 相似文献
11.
12.
《图书馆管理杂志》2012,52(8):731-753
ABSTRACT This article describes the emergence of disaster information (DI) specialists, with particular focus on their presence in health libraries. Although literature on the subject of disasters and libraries is dominated by accounts of librarians preserving collections and ensuring continuity of library operations following a flood, fire, or other disaster event, the work of DI specialists extends beyond these traditional roles. DI specialists conduct outreach in the community, providing information services to emergency managers and other disaster workers. This article recounts a history of disaster information service in which public librarians served communities during disaster recovery periods, and health librarians became involved in organizational disaster planning activities. DI products from the National Library of Medicine are introduced in addition to federal funding opportunities for DI outreach projects. The development of the Medical Library Association's Disaster Information Specialization Program is presented, and the article shares recommendations for library administrators to encourage DI training for librarians and support the development of outreach services to disaster workers. 相似文献
13.
Carolyn Carpan 《College & Undergraduate Libraries》2013,20(1):106-113
In the age of Google, academic library services are changing out of necessity. Students and faculty have many more sources of information beyond the library's offerings and reference desk statistics are plummeting. To remain relevant, academic library services must adapt and librarians must apply their skills in new ways. In this column, the author will explore current issues in academic library services. 相似文献
14.
《The Reference Librarian》2013,54(21):81-93
The late '60s saw public libraries moving toward the establishment of information an a referral service through the creation of neighborhood information centers. The Prince George's County Memorial Library System, in Maryland, was one of those systems, establishing CLIC, the Community Library Information Center, in 1971. CLIC was housed in a neighborhood branch library, located within the Model Cities Area. Funded by the federal Model Cities (MNA) program, the service was designed to serve residents and human service providers in the Model Cities Area. Whcn the CLIC proposal was initially conceived, certain basic questions were generated: 1. Can an Information, Referral and Follow-Up (I. R & F.) service be established in a neighborhood branch library, dealing with a limited(geographically) clientele and a limited range of agency services? 2. Can the techniques of an I.R. & F. begun in a decentralized way (i.e. in a neighborhood branch library) be made applicable to and/or serve as a base for a subsequent centralization and dissemination throughout a large county? This article traces the history and discusses the various functions performed by the CLIC! service over the past IS years in an effort to provide answers to those questions. 相似文献
15.
《Legal Reference Services Quarterly》2013,32(1-2):253-279
SUMMARY The privacy and confidentiality of library use are often at odds with efficiency in and customization of library public services. When librarians make decisions about services and privacy, they should consider strategic approaches to defining and discussing privacy and become familiar with the law of library privacy and their ethical commitment to privacy in library use. A wide range of library services and efficiencies threaten privacy and introduce the potential for secondary uses of personally identifying information collected by the library. Market failure for privacy weakens the value of consumer surveys and consent as substitutes for librarians' choices between privacy and services. Compromises such as those outlined by the ALA Intellectual Freedom Committee offer reasonable approaches to libraries and librarians struggling with the uncertainties that characterize the challenge of meeting both service and privacy interests. 相似文献
16.
《The Reference Librarian》2013,54(49-50):205-216
As the next millennium approaches, libraries must change and evolve in the very near future in order to survive. Reference services can no longer stay behind a desk or wihtin a building's walls. Instead, reference librarians must examine their clientele, determine their unique information needs, and develop and market appropriate collections and services. The changing instructional paradigm in America's classrooms provides an opportunity for reference librarians to modify and expand their efforts to encourage information use and literacy for education faculty, student teachers, classroom teachers and administrators. This paper briefly discusses present day information seeking and library use by educators and then suggests new overtures to this library patron community. 相似文献
17.
《Public Library Quarterly》2013,32(2):25-36
Ways are explored in which public library children's librarians can help sighted children increase their understanding of persons with visual impairment and their skills in communicating with them. Interviews were conducted with six children's librarians and six BPH subregional librarians, and searches were made in the public library catalogs and the Regional BPH Library fiche catalog for selected titles. Three areas for discussion emerged: reader advisory and reference questions, collection development, and programming. Public library children's librarians and BPH subregional librarians can jointly coordinate provision of children's services by identifying and building on present strengths in collection development and programming. 相似文献
18.
Matthew Baker 《Public Services Quarterly》2013,9(3):264-270
The Future Voices in Public Services column is a forum for students in graduate library and information science programs to discuss key issues they see in academic library public services, to envision what they feel librarians in public service have to offer to academia, to tell us of their visions for the profession, and to tell us of research that is going on in library schools. We hope to provide fresh perspectives from those entering our field, in both the United States and other countries. Interested faculty of graduate library and information science programs who would like their students’ ideas represented in these pages are invited to contact Nancy H. Dewald at nxd7@psu.edu. Matthew Baker is a recent graduate of the Simmons Graduate School of Library and Information Science (GSLIS). Here he makes the case for librarians to recognize both the strengths and limitations of technology, and to guide students toward that recognition as well. Founded in 1902, Simmons GSLIS (http://www.simmons.edu/gslis/) is one of the country's oldest library and information science programs. With campuses in Boston and South Hadley, Mass., the school is ranked by U.S. News & World Report among the Top 10 in the nation. GSLIS offers master's and doctoral programs, along with postmaster's licensure and certificate opportunities and continuing education workshops. Master's degree students can choose concentrations in Archives Management, School Library Teacher, or Library and Information Science; doctoral students focus either on Library and Information Science or Managerial Leadership in the Information Professions. ***** 相似文献
19.
《The Reference Librarian》2013,54(22):37-49
The rationale supporting fee-for-service programs in academic libraries is strong and the need for services in the community is evident to librarians who already provide such service free of charge or turn away requests. Libraries interested in establishing fee-based programs for non-university users are confronted with difficult issues and conflicts. Knowledge of these may help establish a program that serves the needs of clients and the library, contributes to the University's public relations and do it all with confidence in its legal and ethical positions. 相似文献
20.
Kirstin Dougan 《The Reference Librarian》2013,54(1):38-54
The nature of music collections and their use means that patrons have always required specialized guidance from librarians to access what they need. Currently, library patrons' expectations are growing as collections and their delivery modes evolve. Music reference services must adapt to effectively address these needs. This article examines the challenges to delivering effective music reference service, the basics of reference assessment, and how assessment models such LibQual+, the Wisconsin-Ohio Reference Evaluation Program, and the Reference Effort Assessment Data Scale can help librarians build patron-centered music reference services. 相似文献