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1.
Abstract

This article is written by Mari Cheney, Assistant Director, Research and Instruction at Boley Law Library, Lewis & Clark Law School. She holds a MLIS from the University of Washington and a JD from American University, Washington College of Law.

This article enumerates challenges that hearing-impaired law library patrons may encounter when using the library and its resources, and ways academic librarians can increase accessibility.  相似文献   

2.
Abstract

With the development of digital technologies, academic libraries tend to prove a broad scale of digital services for faculty members and students. This column describes challenges for some common digital services in academic libraries and suggests potential collaborating strategies that might enhance the promotion of such services.  相似文献   

3.
SUMMARY

Law faculty in the 21st century present new challenges for law librarians. Traditional services such as document delivery and interlibrary loan are improved. New services are developed to meet the needs of law faculty researching in disciplines other than law and facing a changing environment of publication of legal scholarship. Faculty services in 2000 and 2006 are compared and trends for the future analyzed.  相似文献   

4.
《The Reference Librarian》2013,54(69-70):69-76
Summary

Adult students face several challenges in their encounters with the new computerized library of today. Having been out of school for several years many adult students are unfamiliar with the computerized revolution that has taken place within the library. Reference librarians on the other hand, face several challenges in helping adult students become familiarized with the new technologies. This article discusses some of the challenges both adult students and reference librarians face at Cuesta College, a mid-size community college in San Luis Obispo, California. Successful techniques for addressing some of these challenges are also exemplified.  相似文献   

5.
Abstract

Fee-based information services in libraries will face many challenges in continuing to offer value-added, cost-effective services to customers during the opening decade of the new millennium. Some of the challenges are similar to those faced by other library units, but others are unique. Many of these are related to the proliferation of electronic resources and to the “do-it-yourself” approach customers have toward them. Other issues that must be addressed include shifts in client expectations; the demand for new types of information services and products; unresolved intellectual property issues; evolving means of providing access, delivery, and distribution; the need to form innovative partnerships; and the increasing globalization of the customer base.  相似文献   

6.
《图书馆管理杂志》2013,53(1-2):301-314
Abstract

Handheld electronic devices are becoming popular and are playing an increasingly important role in the distributed learning environment. Enabling library users to maximize their access to library resources through these devices involves challenges that include determining the level of interest among users, identifying relevant resources, and establishing technical and compatibility standards. Affordability of devices for consumers, and availability of resources and support for handheld computing initiatives within libraries must also be considered. This study examines issues and challenges surrounding the design and delivery of library services and resources for personal digital assistants (PDAs) at Royal Roads University Library, finding that there are beneficial research applications for handheld devices that can be implemented even while related technologies continue to evolve.  相似文献   

7.
Virtual Desk     
《图书馆管理杂志》2013,53(1-2):371-382
Abstract

This paper will address the issues involved in establishing a statewide system of library support for distance learners and the ongoing challenges to be met. A primary consideration is how to establish continuity of service and provide an integrated experience for the user, despite contingent funding and distributed responsibility. Issues include selection of and access to electronic resources, improvements to Interlibrary Loan services, inter-library cooperative agreements, and providing and promoting reference services for students and faculty of multiple institutions.  相似文献   

8.
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9.
Abstract

This article presents the experience of Circulation Services at Booth Library, Eastern Illinois University, during a 31-month relocation to temporary facilities while the building was undergoing renovation. The move to temporary locations presented new challenges and required unique solutions. Issues such as the rationale for the move to the temporary facilities, the organization of the temporary branches, the delivery service, preservation and security, staffing issues, and the role of student workers are discussed. The article recommends extensive planning prior to a move to temporary facilities, as well as the adoption of a flexible approach during the duration of the stay in the locations.  相似文献   

10.
ABSTRACT

Building on experiences from earlier digital initiatives and partnerships, the University of Virginia has developed new services and forged new collaborations between traditional information technology and library units in support of changing approaches to science and engineering research and education. Over the past 4 years, the library has evolved through numerous service models, changes in institutional vision, and budgetary shortfalls and has emerged with a new understanding of where to invest resources and energy for coming challenges.  相似文献   

11.
《图书馆管理杂志》2013,53(1-2):217-226
Abstract

A virtual reference service is likely to attract both on-campus and off-campus students and providing one service for all users can extend the hours of availability to all students. The needs of these two student populations may differ and off-campus users may present some specific challenges to the reference staff. While some libraries do have a specified distance education librarian, it is unlikely at many institutions that there will be reference staff dedicated only to answering questions from off-campus students. Reference services for off-campus students do present special issues about which general reference staff may not be aware. With awareness of these challenges and proper training, an existing virtual reference service can be extended (or improved) to help off-campus students, or a new chat service can be developed with the objective to assist all user groups with equal success.  相似文献   

12.
《资料收集管理》2013,38(3-4):327-330
SUMMARY

The electronic resources (ER) librarian has a social responsibility to be knowledgeable about the digital divide. Discourse on the digital divide began in the mid-1990s and continues today. Data analysis reveals that divides still exist, particularly when considering income, education, region, disability, age, and race. Librarians face many challenges to take on the digital divide. These challenges include issues of access, content, technical literacy, privacy, civic participation, education, employment, non-use, and political debate. Yet for each challenge, there is an opportunity for the ER librarians to thrive while they face down the digital divide.  相似文献   

13.
ABSTRACT

Libraries that support military patrons often face unique challenges. One of the most traumatic is the temporary transfer, or sudden deployment of members of the university community, often in the middle of an academic term, sometimes without notice or adequate preparation time. Not too long ago such an event would almost certainly have interrupted if not altogether halted students’ academic progress until they could return to the parent institution. Technology now in place has allowed many of these students to continue their education regardless of their physical locations, and libraries will have to improvise with regard to the delivery of resources and materials to the “sharp end of the spear.”  相似文献   

14.
《The Reference Librarian》2013,54(95-96):81-98
Abstract

As digital and chat reference services become established as another way to do business, many libraries juggle the delivery of consortial and local virtual reference services. Balancing services without overtaxing staff and resources presents a number of challenges. How, for example, do libraries staff more than one chat reference service in addition to traditional services? Or more critically, how are subject specialists used to their greatest advantage in a multi-type library service? This article explores the benefits and issues of offering service at the statewide and local level based on OSU's experience and describes how OSU responded to these issues.  相似文献   

15.
ABSTRACT

This article uses the case study of developing a collaborative “out-of-hours” virtual enquiry service by members of the Northern Collaboration Group of academic libraries in the north of England to explore the importance of communication and collaboration between academic library services in enhancing student learning. Set within the context of a rapidly changing UK higher education sector the article considers the benefits and challenges of collaboration and the contribution of library services to the student experience. The project demonstrated clear benefits to student learning and evidence of value for money to individual institutions as well as showing commitment to national shared services agendas. Effective communication with students, with colleagues and stakeholders in our own and other Northern Collaboration member institutions, and with OCLC, our partner organization, was a critical success factor in the development, promotion, and uptake of the new service.  相似文献   

16.
《The Reference Librarian》2013,54(69-70):363-378
Summary

International adult learners are a growing patron constituency. They share a number of common characteristics, notably their unfamiliarity with many library services. In addition, barriers such as language and communication differences as well as functional issues present challenges to effective service. Libraries can better meet the needs of International Adult Learners by determining what their needs are. In so doing they will be able to provide better programming and improve library instruction. In addition, libraries can partner with other community agencies and institutions to improve service for International Adult Learners. Staff training should also be undertaken to improve the ability of library personnel to interact with this particular user group.  相似文献   

17.
Abstract

Purpose: This study was conducted to investigate the use of web-based information services in university libraries in Kerala, India.

Design/methodology/approach: A survey method was used for the collection of data. The questionnaire method was used to collect data for the study. The study was conducted among the research scholars of four selected universities in Kerala, India.

Findings: This study has analyzed the services and resources in the libraries which are provided through the medium of the internet and also the usage patterns of web information services by the scholars of the selected universities. The analysis reveals that most of the university libraries have implemented web-based information services. However, the extent of usage is not to the expected level and this is due to the lack of sufficient awareness about the usage methods of web resources and services. With the help of proper user education and training programs, the present situation can be ameliorated. The findings of this study can be helpful to the authorities to improve the services in the libraries.

Originality/value: Proper use of library resources is essential for scholars to bring forth productive research outputs. This study provides recommendations for enhancing web-based services in university libraries in Kerala to provide better services to the users.  相似文献   

18.
ABSTRACT

“Design thinking” principles from a leading design firm, IDEO, were key elements in the planning process for a one-desk service model, the ASK Desk, at the John A. Prior Health Sciences Library. The library administration and staff employed the methodology to enhance customer experiences, meet technology challenges, and compete in a changing education environment. The most recent renovations demonstrate how the principles were applied. The concept of “continuous design thinking” is important in the library's daily operations to serve customers most effectively.  相似文献   

19.
《The Reference Librarian》2013,54(75-76):163-172
Summary

Emerging technologies continue to offer librarians new opportunities to improve user services. Comment and query links on some library web pages are absorbing a significant share of the customer service workload previously handled by traditional reference desks. Fa miliar types of patron problems of course continue to crop up at the “vir tual reference desk.” New and different aspects of patron problems also appear. Originating with the experiences of a research university li brary's web group in dealing with incoming user messages, this study examines the challenges as well as advantages of dealing with “problem patron” phenomena in a virtual environment.  相似文献   

20.
ABSTRACT

This article takes as its case study the challenge of data sets for text mining, sources that offer tremendous promise for DH methodology but present specific challenges for humanities scholars. These text sets raise a range of issues: What skills do you train humanists to have? What is the library's role in enabling and supporting use of those materials? How do you allocate staff? Who oversees sustainability and data management? By addressing these questions through a specific use case scenario, this article shows how these questions are central to mapping out future directions for a range of library services.  相似文献   

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