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1.
ABSTRACT Fee-based services deliver information to a library's non-primary clientele by providing products such as document delivery and research services, usually on a cost-recovery basis. A client satisfaction survey is one method of evaluating a fee-based information service's effectiveness in meeting its clients' needs and of learning new ways to serve customers better. To gain the most benefit and insight from the survey's results, the survey must be carefully planned and implemented. Compiling, Interpreting, and reporting the results are equally important. Finally, the staff modifies or improves services based on the survey results. 相似文献
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Denise E. Agosto 《Public Library Quarterly》2016,35(4):344-350
Drawing from a talk she gave to an international conference in Seoul, South Korea, in July 2016, the author explores major changes in services for teens both now and those expected in the future. The two most important shifts are the increasing focus on what the library does over what the library has and the growing emphasis on information and information services in digital forms and formats. There are other future trends, but these are paramount. Libraries that keep up or move quickly to advance their work to fit such trends will do well; those that don’t, won’t. 相似文献
3.
网络环境下的图书馆有偿服务 总被引：1，自引：0，他引：1
网络的兴起，为图书馆的有偿信息服务提供了一种新型的服务手段－－网络营销，面对生存的压力，图书馆只有尽心打造网络平台、信息开发平台和用户平台，才能充分发挥信息环境及自身的管理、资源和技术等优势，开创有偿服务的新局面。 相似文献
4.
ABSTRACT This paper explores the changing role of the information professional in a dynamic environment in which technology, resources, information needs, and user expectations change very rapidly. The author's conclusion is that while some of the roles of traditional librarians may be disappearing, there are plenty of opportunities for proactive information professionals in the new information environment. There are new services, new expertise, and new job titles. Businesspeople recognize that technology is not everything; the human factor, a person to select, filter, and analyze information, is critical. Information brokers and library fee-based service staff stand at the forefront of this new environment, because they are already used to employing and continually improving these vital skills. 相似文献
5.
Deepa P. K. 《International Information and Library Review》2020,52(2):117-129
AbstractPurpose: This study was conducted to investigate the use of web-based information services in university libraries in Kerala, India.Design/methodology/approach: A survey method was used for the collection of data. The questionnaire method was used to collect data for the study. The study was conducted among the research scholars of four selected universities in Kerala, India.Findings: This study has analyzed the services and resources in the libraries which are provided through the medium of the internet and also the usage patterns of web information services by the scholars of the selected universities. The analysis reveals that most of the university libraries have implemented web-based information services. However, the extent of usage is not to the expected level and this is due to the lack of sufficient awareness about the usage methods of web resources and services. With the help of proper user education and training programs, the present situation can be ameliorated. The findings of this study can be helpful to the authorities to improve the services in the libraries.Originality/value: Proper use of library resources is essential for scholars to bring forth productive research outputs. This study provides recommendations for enhancing web-based services in university libraries in Kerala to provide better services to the users. 相似文献
6.
《The Reference Librarian》2013,54(65):15-28
Summary The promising future of new and better information services supported by the use of information technologies is well documented. Many journal articles describe successful experiences with better reference and instructional services, new services to new kinds of students who are engaged in distant independent learning or other non-traditional education, and better communication with library users. However, there are many perils on the way to delivering such improvements with the use of new finding tools, new software, new printing systems, and new telecommunication networks. An administrative overview of the sorts of planning which can smooth the implementation of information technology-based reference and instructional services outlines options for staffing, troubleshooting, fund raising, and budget development. Planning takes time and effort, collaboration and creativity. With appropriate emphasis on planning, the promise of implementing improvements in quality of services through information technologies can and should become a reality. 相似文献
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8.
《Journal Of Access Services》2013,10(1):5-24
Abstract Access services in libraries has a brief, but dynamic history and will have a vibrant future. It is time to assess accomplishments, but also to look ahead. Ten questions on general topics related to the origin, evolution and future of access services were posed to five members of the editorial board of the Journal of Access Services. Among them are represented a variety of perspectives, experiences, and expertise. They are, in the order of their responses as listed in the text: Mary Anne Hansen (MAH), Jakob Harnest (JH), Virginia Steel (VS), Joan Ellen Stein (JES), and Pat Weaver-Myers (PWM). 相似文献
9.
《Legal Reference Services Quarterly》2013,32(1-2):187-207
SUMMARY Law faculty in the 21st century present new challenges for law librarians. Traditional services such as document delivery and interlibrary loan are improved. New services are developed to meet the needs of law faculty researching in disciplines other than law and facing a changing environment of publication of legal scholarship. Faculty services in 2000 and 2006 are compared and trends for the future analyzed. 相似文献
10.
ABSTRACT Public and academic libraries continue to have a vital role in providing reference services. As more and more information is only available in electronic form, reference librarians need to reaffirm their core values. Some of the changes happening in reference include smaller reference collections, the disposition of printed reference books, and the increased use of electronic tools. Other topics include different service models for the reference desk, the changing nature of reference questions, and changes in staffing at the reference desk. Finally, the authors speculate about the future of reference services. 相似文献
11.
《The Reference Librarian》2013,54(2):15-20
ABSTRACT This article describes the genesis for a seminal conference program at the ACRL National Conference of 2007, dealing with the future of reference service and the changes in technology that have affected reference over the past 30 years. 相似文献
12.
《Journal Of Access Services》2013,10(1):211-219
Abstract Access Services appeared as an organizational unit in libraries relatively recently, in response to some very specific trends in the library environment. Will this organizational model survive as new trends affect libraries in the future? This essay discusses some of the essential features of access services and speculates as to how they will evolve and remain relevant in the future. 相似文献
13.
《Journal Of Access Services》2013,10(1):25-47
Abstract Recent library innovations, such as integrated library systems, access to electronic resources, emphasis on patrons' information needs in all formats, renewed interest in quality library services, and the expanded responsibilities of circulation departments have resulted in the merging of certain library functions into a new unit called access services. For this paper, access services is defined as those library functions that facilitate patron access to library information. The focus of this general review is on authoritative monographic and selected journal literature on access services and the various components of access services that was published between the years 1990 and 1999. Pertinent literature published prior to 1990 is reviewed as deemed appropriate. Literature addressing emerging trends in access services is also reviewed. 相似文献
14.
ABSTRACTResearcher services have proliferated in recent years and numerous free or fee-based sites now promise increased visibility and impact for authors or contributors of publications and other research products. Not all services have the same goals, however, and it can be difficult to know with which services researchers should engage. In this article we establish three categories (author/researcher identification, academic/professional networking, and reference/citation management) and examine nineteen services that fit into those categories.Column Editor's Note This JLA column posits that academic libraries and their services are dominated by information technologies, and that the success of librarians and professional staff is contingent on their ability to thrive in this technology-rich environment. The column will appear in odd-numbered issues of the journal, and will delve into all aspects of library-related information technologies and knowledge management used to connect users to information resources, including data preparation, discovery, delivery and preservation. Prospective authors are invited to submit articles for this column to the editor at kenning.arlitsch@montana.edu 相似文献
15.
《Journal Of Access Services》2013,10(2):15-27
ABSTRACT As early as 1977, academic libraries began posting position announcements for access services librarians. During the twenty-seven year period from 1977 to 2004, a total of 217 advertisements that included the phrase “access services” appeared in College & Research Libraries News. Using content analysis, these advertisements are examined to identify both general and unique characteristics in access services positions, while also looking for changes over time as well as possible future trends. 相似文献
16.
《The Reference Librarian》2013,54(2):31-40
ABSTRACT A selective annotated bibliography of literature about reference services from 1984 to the present. The selected writings highlight how reference service has been challenged and changed over the last 20 years as a result of technological advances, shifts in information-seeking behavior, and inadequate monetary and human resources. This bibliography is meant to provide further reading on the topics covered by the articles in this issue on the current state and future of reference services. 相似文献
17.
Abstract Providing distance learners access to library services does not automatically translate into usage of those resources. The literature on information-seeking behaviour of distance learners has indicated that they prefer to use local resources, as well as Web-based resources. This study investigates perspectives on library services and available resources for distance learners in the Teacher-Librarianship by Distance Learning program at the University of Alberta, Edmonton, Canada. The findings suggest that distance learners in this program tend to rely on local and familiar resources, have a lack of awareness or understanding of certain library services provided to them, rely heavily on electronic full-text availability, and may feel isolated from fellow students, resulting in low collaboration in the process of accessing information. The researchers suggest developing effective marketing strategies and collaborating with faculty to promote usage of library services provided to distance learners. 相似文献
18.
《期刊图书馆员》2013,64(3):47-55
ABSTRACT Documentation is the written record of activities, policies, and procedures within a certain organization or group. Libraries, especially technical services units, need to be more vigilant about documenting the important activities of their departments for current and future use. After looking at past library literature, this article highlights ways to incorporate documentation into acquisitions, serials, and cataloging units while emphasizing the importance of these activities and making sure all staff members are involved. 相似文献
19.
《图书馆管理杂志》2013,53(1-2):267-280
Abstract This paper discusses how the University of Wyoming Libraries have worked in partnership with the larger institution and its Outreach School to develop a strategic plan for the future of distance education at the University of Wyoming. This collaboration insures that distance learners receive comparable library services to on-campus learners. The authors focus on how the World Wide Web is utilized to provide library services to students, in particular to online students. 相似文献
20.
《The Reference Librarian》2013,54(2):41-55
ABSTRACT This bibliographic essay examines recent (1994–2006) research into the evaluation of reference effectiveness. Different methods for evaluating traditional in-person reference services are compared and contrasted from an unobtrusive or obtrusive methodology perspective, including those that use the “Willingness to Return” factor and the Wisconsin-Ohio Reference Evaluation Program (WOREP). A review of emerging trends is provided as well as recommendations for future research. 相似文献