共查询到20条相似文献，搜索用时 687 毫秒
1.
Karl Kristian Larsson 《Government Information Quarterly》2021,38(1):101547
This paper presents an empirical study of automation in government digital systems. Previous studies have found that automated systems are not suited to cover all citizens equally and may cause administrative burdens on excluded citizens. The case presented in this study is the automated system for awarding child benefits in Norway. Based on data from the national registry, most recipients are awarded the benefit automatically. However, some citizens are not covered by the automation and must apply manually. The theoretical framing of the study combines modern and classic views of how citizens access public services by combining theory from recent literature on administrative burdens and the older theory of access. The data analysis is done with process mining, an innovative method of sorting and understanding data. The findings support previous findings of how registry data and automated computer systems in government can create inequality in service quality. Furthermore, the findings also show that low-income citizens are disproportionally required to apply manually. The study addresses questions concerning why automated systems fail to cover all citizens and the potential challenges generated by this exclusion when governments rely on computer systems in delivering welfare programmes. These are important considerations, as government digitalisation is increasingly innovating with automated systems to deliver public services. 相似文献
2.
3.
《Government Information Quarterly》2022,39(1):101650
Public administrations are investing in the digital transformation of their citizen-oriented services and internal administrative processes. They are using co-production approaches and include different types of stakeholders into these transformative processes to increase service quality and generate public value. In this study, we investigate how these co-production approaches are implemented in both digital strategy formulation and implementation in Denmark. We identify four different types of public value: citizen, economic, administrative and societal public value. 相似文献
4.
公共文化服务体系建设进程中的公共档案馆职责研究 总被引：2，自引：0，他引：2
公共文化服务体系建设是最近几年才在我国提出的一个公共管理问题,公共档案馆作为公共管理部门之一,就自然与其有着或多或少的联系.本文从职责的角度分析公共档案馆在公共文化服务体系建设中为何要承担相应职责、应该承担何职责、如何去承担其职责以及承担这些职责的意义等几个方面进行了论述. 相似文献
5.
《Government Information Quarterly》2023,40(3):101832
Public organizations are looking for new ways to use digital technologies to increase the efficiency of their internal processes and improve their interactions with clients, whether citizens or businesses. In response, scholars suggest that public organizations be proactive in digital public services such that the organizations approach their clients, rather than the other way around. In the most extreme form of proactivity, clients do not have to do anything to receive a public service. Although various examples of proactive public services are in use, how proactivity changes the conceptual understanding of digital public services remains unclear. Therefore, we derive the changes that proactivity causes in a conceptualization of digital public service by means of a conceptual analysis through the lens of a seminal theoretical work on proactivity. The results indicate that proactivity can ensure equal accessibility to a subset of public services, rely on more comprehensive integration of IT systems on the back end, and change how value is co-created in the service process. We formulate the changes as propositions that future work can investigate empirically and discuss proactive digital public services as a way to reduce clients' administrative burden. We contribute to theory by clarifying the conceptual changes in digital public services that proactivity invokes and call for joint research by scholars of public administration, information systems, and service management to relate the research streams of administrative burden and proactive digital public service. 相似文献
6.
文章论述了坚持图书馆公益性对图书馆服务质量提升的意义,有助于促进图书馆公共利益的整合、扩大读者范围、提高服务工作绩效、维护与读者的关系。公益性服务理念在图书馆的实践,将增强理念、加大宣传力度、开展公益培训、创新服务方式。针对当前形势下公共图书馆如何坚持公益性服务展开重点论述。 相似文献
7.
[目的/意义] 在介绍国内外图书馆创客空间发展的基础上,针对当前图书馆重视创客空间建设,而忽略对创客进行嵌入式服务的问题进行探讨,并阐述嵌入式创客服务对创客科技创新及图书馆服务转型的重要意义。[方法/过程] 从创客的需求与嵌入式服务的特点出发,分析高校图书馆开展嵌入式创客服务的可行性。针对当前图书馆嵌入式服务关注重点科研用户、忽略大众创客群体这一问题,探讨在人力、物力有限的情况下如何构建嵌入式创客服务团队以及具体的服务模式。[结果/结论] 提出协同创新型嵌入式创客服务模式和用户交互订制的创客服务平台的构想,为未来图书馆服务转型提供切入点。 相似文献
8.
《Government Information Quarterly》2018,35(4):547-556
Public service workers exercise discretionary power during policy implementation. Due to an immense diffusion of information and communications technology (ICT) in public service provision, they are increasingly exposed to reforms aiming at more efficient and fair decision-making. Whereas extant literature has found that ICT can both enable and constrain public service workers' ability to exercise discretion, we know less about underlying explanations for these inconclusive findings. This paper addresses this research gap by exploring how and why public service workers react to digitized discretionary practices. We draw upon institutional logics to show the underlying considerations of public service workers when they are faced with multiple conflicting demands from market-oriented goals of digitization and professional norms. To identify their reactions and underlying considerations, we have conducted a multiple case analysis of two Norwegian organizations; a district court and a tax administration office. We conclude that public service workers are positive to digitization when it promotes professional aspects of their work and that professional discretion is considered necessary to accomplish tasks of greater complexity. 相似文献
9.
关于我国基层图书馆的竞争性话语比较 总被引：3，自引：0，他引：3
文章列举对我国基层图书馆的意义和现实具有建构作用的不同话语,比较它们所建构的基层图书馆意义,分析不同意义可能产生的现实前景.指出:覆盖全社会的公共图书馆服务体系能否实现,将在很大程度上取决于这几种话语竞争的结果. 相似文献
10.
心理学知识在图书馆读者服务中的运用刍议 总被引：1，自引：0，他引：1
公共图书馆的快速发展给读者研究工作带来了许多新情况,对读者特点和他们在文献利用过程中所反映出来的阅读心理、阅读需求、阅读行为等规律进行研究,有助于公共图书馆对不同读者进行有针对性的服务,提高公共图书馆的服务质量和效率。文章阐述了心理学在图书馆读者服务工作中的重要意义,对心理学与图书馆读者服务工作的关系进行了一定的探讨,并结合工作实践对如何创造适合读者的心理环境以及合理运用心理学知识为读者服务进行了分析,并提出了建议。 相似文献
11.
《Government Information Quarterly》2020,37(1):101402
Public service availability and quality remain relatively low in the rural areas, particularly in developing countries. Microblog has been employed in the rural areas to enhance public services. We propose that by facilitating collaboration among public employees and enabling supervision of their services, microblog can help enhance the public service climate and improve public service performance in the rural areas. A research model is developed to evaluate the importance of microblog affordance and public service capabilities based on the service climate theory. Through surveying the grassroots public employees in 382 villages, we find that the collaboration and supervision affordances of microblog are important in leading to better public service climate. While the collaboration affordance of microblog has both direct and indirect effects, its supervision affordance effect is indirect through enhancing the content delivery and service fulfillment capacities. Furthermore, our additional analysis shows that public service climate can raise the service satisfaction of the rural citizens. The findings show that microblog adoption enhances public service climate in the rural areas where less attention is given. A set of important recommendations are provided to public administrators on how they can more effectively leverage on the emerging microblog technology in the rural context. 相似文献
12.
Muhammad Jaber Hossain 《图书馆管理杂志》2013,53(6):462-482
ABSTRACTThis article investigates students’ perceptions and expectations of service quality to understand the causes of dissatisfaction with the services delivered by the university libraries in Bangladesh. A total of 623 usable responses were collected from ten public and private university libraries in the country. The survey data were collected using a modified five dimensional SERVQUAL-based questionnaire, consisting of 26 service items. To determine the level of user satisfaction/dissatisfaction with the service items, the study used the disconfirmation theory with slight modification. It was found that users’ unrealistically high expectation for quality services is one of the key sources of their dissatisfaction. The other causes of dissatisfaction include lack of user-employee relationships, lack of attention to users’ needs, an external communication gap between library and users, lack of attention to enhance staffs’ performance, etc. Based on the service deficiencies identified, the study offers some measures that could be used as a way to improve service quality, and thereby user satisfaction. 相似文献
13.
The abrupt retirement of Jerry Kill, the University of Minnesota’s head football coach, for health reasons during the 2015 season ignited intensely emotional reactions from diverse organizational stakeholders. Our essay analyzes the public discourses surrounding Kill’s organizational exit. Specifically, we explore how audiences co-constructed multiple and conflicting narratives about his departure, concurrently praising and blaming Kill for his body management. We highlight how these discourses construct complex subjectivities for working individuals who experience chronic illness. We conclude by discussing how the narrative frames implicate broader discursive struggles between the cultural values of health and work. 相似文献
14.
文章通过分析和解读《中国儿童发展纲要(2011-2020年)》对公共图书馆未成年人服务的指导内容,从完善服务体系、分级阅读指导、开展低幼儿童服务、关爱弱势儿童群体和馆员专业化等方面,阐述了如何提升公共图书馆未成年人服务。 相似文献
15.
Lockyer-Benzie M 《Health information and libraries journal》2004,21(Z2):36-44
The focus of this paper is on an understanding of social exclusion/inclusion: the concept and how a specific public library service, namely the City of Swan Public Library service, has responded to this social issue. The terms social inclusion/exclusion are explored and clarified from an international, Western Australian State Government, and public library perspective. This is followed by a brief overview of Western Australia as an Australian state, and how public libraries operate based on a partnership with the State Library of Western Australia and Local Government. The City of Swan Public Libraries are described in some depth and also portrayed in their local setting namely the City of Swan, a city of extensive growth that offers a unique environment of both rural and urban areas. The concept of social inclusion is then applied to the City of Swan Public Library service and how the library service addresses social inclusion within its physical environment, policies, operations, future planning, programmes and services. This includes the results of a Library Non-user Survey that was conducted in 2001. The aims of this survey were to: ascertain why non-users within the City of Swan do not make use of the library facilities; explore why past members were not using the library services; examine the effectiveness of library promotions; and investigate the access to and usage of the Internet. The paper concludes with a list of the potential social conditions of which public libraries need to be aware in their strategic planning activities so that community members are not excluded from participating and accessing the public library service. 相似文献
16.
公共图书馆提高读者服务工作质量诸要素浅议 总被引：2，自引：0，他引：2
读者服务工作质量是图书馆工作永恒的主题,也是新形势下图书馆工作的重点。本文从六个方面提出了公共图书馆如何提高读者服务工作质量的措施。 相似文献
17.
本文提出了面向未来的公共图书馆包容性发展命题,分析了包容性增长与包容性发展的概念,论述了后全面小康时期公共图书馆实施包容性发展战略需要秉持的优质均衡、全程智能和协调共享的发展理念;阐述了公共图书馆包容性发展的路径图,提出了进一步将国家文化制度优势转化为文化治理效能、进一步发挥国家图书馆和省市公共图书馆的统筹协调功能、进一步把握新科技革命群体迭代的发展机遇等具体举措。 相似文献
18.
19.
三网融合为图书馆进一步延伸服务方式奠定了现实基础。如何抓住三网融合机遇,创新服务方式,成为图书馆服务领域的新课题。文章为了探索三网融合环境下延伸服务的现实基础和面临的挑战,从网络平台资源融合、跨媒体流通服务、融合平台下的参考咨询服务、个性化服务拓展和开展其他公共文化服务等方面提出了新环境下图书馆服务延伸的设想。 相似文献
20.
Ida Lindgren Christian Østergaard Madsen Sara Hofmann Ulf Melin 《Government Information Quarterly》2019,36(3):427-436
This paper contributes to e-government research by presenting a review and discussion on how digitalization of public services has affected the interaction between citizens and government. We argue for a conceptualization and critical reflection on the nature of the underlying interaction between citizens and public officials - the public encounter - that digital public services are developed to support. We apply a qualitative and hermeneutic approach and illustrate that digital public services change public encounters concerning when, where, and how interactions occur, what each actor does, and the skills required of them. By relating these changes to emerging digital technologies (e.g. data mining, machine learning, sensor technology, and service automation), we illustrate that while these new technologies carry the potential to further digitalize service provision and fulfill the democratic goals of digital government, authorities can apply the same technology to restrict, control, and surveil citizens. Based on a critical discussion on what digitalization might entail for society, we identify problem areas arising from this development and propose a research agenda for understanding this phenomenon further. We raise questions and ethical concerns regarding accountability and reskilling of citizens and public officials as public service provision becomes citizen self-service. 相似文献