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1.
ABSTRACTAs staffing models evolve for academic library service points, online chat reference services require strategic analysis to improve efficiency and effectiveness. This paper will examine the perception of chat reference before and after staffing changes from faculty librarians, staff, and graduate assistants to non-MLIS library professionals and graduate assistants at Florida State University’s a large, public research university library. Our survey explores satisfaction levels and perception of both patrons and library personnel before and after the staffing change.Our analysis of 197 patron survey results determined that patrons are equally satisfied with non-librarian provision of chat reference services and found chat interactions to be comparable in quality and timeliness to chats staffed by librarians. Our research into staffer survey results revealed a slight decrease in satisfaction with operation of the service, notably in terms of confidence after the staffing transition even though this was not reflected in the patron satisfaction levels. This assessment indicates that library workers are equally as competent in staffing chat reference services as librarians from patron perspectives. As academic libraries continue to measure the value of staffing service desks with librarians, this study will provide relevant insight into how patrons and staffers are affected by changes in staffing models. 相似文献
2.
《The Journal of Academic Librarianship》2022,48(4):102528
The means through which the university libraries provide access to electronic resources (e-resources) for their patrons and the way they operate could be enhanced through an authentication system. Such a system can help address the challenges of seamless access to e-resources for patrons, and can also provide information for university librarians to further understand and explore patrons' demands. The purpose of this study was to investigate the perception gap (i.e., importance and satisfaction) of university librarians regarding authentication services, and their attitudes towards the visualization of online libraries' usage logs. Moreover, this study developed a dashboard platform to visualize readers' behavior when using online resources and to understand university librarians' attitudes towards the library statistics dashboard. As a result, it was found that one system quality attribute and two information quality attributes were identified as high priorities for the intervention. University librarians gave positive feedback on the library statistics dashboard that can present visualizations of the authentication logs to further explore patron behavior of using e-resources. This also shows that the results can help identify strategic focus areas to evaluate authentication systems and library statistics dashboard as alternative technologies to assist university librarians in exploring patrons' e-resource usage behaviors. 相似文献
3.
《The Journal of Academic Librarianship》2020,46(5):102225
The role of academic libraries and librarians in support of autistic students has been studied on a limited basis with no confirmation on how to best convey knowledge of support services most effectively. A quasi-experimental research protocol with three academic library sites and related professional development treatments enabled comparison on the impact of online training alone, online coaching combined with coaching, and existing autism support programs. Academic librarians' knowledge and attitudes, along with measures of the library's physical environment were calculated pre and post training. Results showed that coaching, combined with online instruction, is the most effective professional development strategy for increasing knowledge of academic library patrons on the autism spectrum; librarians are enthusiastic to learn more about services taking place in other academic libraries, and small changes in the library environment can be impactful. 相似文献
4.
This study aims to evaluate the perceptions of librarians with regard to artificial intelligence in academic libraries. An online survey of 24 questions was distributed through library distribution lists in Canada and the United States at the end of the summer in 2019. Findings suggest that librarians do not agree on a definition of artificial intelligence which is in keeping with this emerging field. The survey responses highlight the fact that academic librarians require more training with regard to artificial intelligence and its potential applications in libraries. Other important implications include a recognition that library patrons are interested in AI and that little to no programming about it has been offered in academic libraries. Very few studies have focused on academic librarians' perceptions of AI. This article highlights some useful practical implications for AI technologies in libraries and how AI could help improve library services and workflows. 相似文献
5.
ABSTRACTComic books and graphic novels are a common part of public library collections. This research used quantitative survey methodologies to investigate the library-based behaviors and attitudes of attendees of a large metropolitan comic book convention. The intent is to provide context for librarians interested in patron outreach through comic cons. Results found that comic con attendees are library patrons, and provided clues for other types of outreach to related populations. 相似文献
6.
Librarians offer a unique perspective on e-books: on one hand they collect these resources and train users as part of their jobs, while on the other hand, they may be users of e-books themselves. With recent increases in research expectations for Canadian academic librarians, this study aimed to discover: when librarians do research, do they use e-books and how often are they using them? This study examines the results of a survey of 392 academic librarians from across Canada. The survey generated data on librarians' use of, and attitudes towards, e-books. While a number of studies examine the use and opinions of e-books among other user groups, this study examines how librarians search for or use e-books differently than other user groups. Results will help librarians to improve their liaison work and make more informed collection development decisions at their own institutions. 相似文献
7.
Hong Huang Samuel Kai Wah Chu Lesley Yuyang Liu Philip Yi Zheng 《The Journal of Academic Librarianship》2017,43(4):329-336
This research examined the ways in which academic librarians and users interact when using social media tools such as Twitter and Weibo as well as end-users' and librarians' perceptions of the types of interaction through social media. The study conducted an analysis of 1600 microblog posts sampled from twenty university library Weibo (Chinese Twitter) sites and twenty library Twitter sites in English-speaking countries. The results were compared using Chi-Square analysis. Results indicated that at present academic librarians in English-speaking countries use post information relevant to the library (news and events) and respond to information/research inquiries. And academic librarians in China are likely to use Weibo to communicate with users and to disseminate library news. Given the lack of previous research on how social media such as micro-blogging in general facilitates communication between librarians and library users in academic libraries between in English-speaking countries and China, this study provides valuable information concerning librarians' and end-users' interactions of information/knowledge sharing activities, which will enable libraries to be better positioned to promote user engagement through SNS usage. 相似文献
8.
Ms. Dorothea Salo, Faculty Associate at the School of Library & Information Studies of the University of Wisconsin-Madison, argued passionately and cogently about the obligation of librarians to protect the privacy of patrons using electronic serials and the data generated from that usage. Libraries should forcefully express their concerns to vendors of such resources about their collection and commercialization of user data and should stipulate provisions in their contracts and licensing agreements to prevent such misuse of patron’s personal information. 相似文献
9.
Laura Childs 《期刊图书馆员》2017,73(1):58-67
Public librarians uphold an ethical commitment to protect the intellectual freedom of their patrons, but when information is accessed online, users become vulnerable to censorship and surveillance. The public library is a democratic institution in which patrons should be able to interact with information free of restriction or judgment, and this right is threatened by the conflict between access and privacy. Librarians should reject the notion that they are neutral and instead adopt a political stance in defense of intellectual freedom; they should actively combat surveillance and limitations on access. A framework for activism can be found within Birdsall’s theory of progressive librarianship. 相似文献
10.
This paper demonstrates the divergent requestor privacy policies of professional librarians and the administration of the Freedom of Information Act (FOIA), and urges the federal government to adhere to librarian ethics in order to protect FOIA requestors. Section 1 of the paper provides information about the origins and purpose of the FOIA. Section 2 offers an overview of the philosophical and historical origins of library patron privacy ethics, discussing both the ethical basis for patron privacy and actual instances where library records have been sought for government surveillance of private citizens. Section 3 describes the state library laws that protect library requestors, as well as federal laws that protect non-FOIA requestor privacy rights, including the Video Privacy Protection Act (VPPA), which protects video rental records. Section 4 of the paper warns that, in the digital era, it is more important than ever to safeguard personal information like that contained in FOIA requests to prevent the stifling of information seeking activities in the United States. By modifying laws tomeet the needs of the “information age,” the United States government can embrace and utilize the ethical standards that are at the foundation of librarianship, and protect the principle that information should be free and available to the American populace. 相似文献
11.
《The Reference Librarian》2013,54(75-76):55-66
Summary Faculty members depend on the resources and services provided by the libraries to teach, satisfy the curricular needs of the students, and conduct their research. Students need the library for many reasons, among which are to complete their assignments and to expand on what faculty covers in class. The patron/librarian relationship in the academic library is not always perfect. Issues which students and faculty face in the academic library environment are completely different from those in the public library. Identifying the characteristics of the difficult or problem patron in academia is a little more difficult than in the public library. Are what librarians face when dealing with faculty and students more issue-related than just dealing with problem patrons? The authors will identify, from the librarians' perspectives, some of these often called difficult patron issues and offer solutions to try and preempt these issues before they become problems. 相似文献
12.
An experiment in a public library demonstrates that Passini's conceptual framework of wayfinding can be applied to public library patron wayfinding behavior. Participants were asked to think aloud while completing prescribed wayfinding tasks. Findings indicate that library patrons use all five of Passini's strategies to varying degrees, supporting the need for further research testing this framework with library patrons. Participants were given varying level of details on Passini's strategies prior to completing the wayfinding tasks, and that intervention had no significant effect on the results. 相似文献
13.
14.
《Legal Reference Services Quarterly》2013,32(2):67-82
This article examines the duties and liabilities of legal reference librarians to provide legal information to all sorts of patrons. While some law librarians may be bound to provide extensive reference service to specific patrons as a result of laws or court decisions, most librarians are only under those requirements determined by the local library or its governing body. Inadequate legal advice, instead of good legal reference service, can result in librarian malpractice and liability, with varying degrees of harm to the patron as well. A proposed hierarchy of patrons, with differing levels of service to be rendered is proposed. The final section deals with alternative means of legal information delivery, which would take the burden away from law librarians. 相似文献
15.
朱佳寅 《图书馆工作与研究》2012,(5):119-122
图书馆分馆制度在地广人稀、多元文化繁荣的加拿大形成较早且体系完备。本文借鉴其先进经验,结合加拿大高校图书馆实例,从现代化信息技术手段、学科馆员制度及人文关怀等方面分析了加拿大高校图书馆分馆的协作运行机制,为我国高校新校区图书馆资源建设、队伍建设、制度建设等方面提供借鉴和参考。 相似文献
16.
This study explores academic libraries’ potential uses of the mobile application Yik Yak, with particular focus on patrons’ anonymous feedback about library services and spaces. Over a 232-day period, the authors observed the Yik Yak feed for their university and recorded all yaks related to the library. A content analysis of the 249 library-related yaks found six distinct purposes that these library-related yaks served, from the perspective of the patron, which are of interest to the library: asking questions about library services; reporting problems with library spaces; reprimanding violations of and encouraging adherence to library policies; sharing compliments about library services; demons-trating need for improved library services; and discussing and offering feedback about library programs. This study reveals several opportunities for academic libraries to engage with Yik Yak in order to serve their patrons better, including providing virtual reference services, monitoring problems within the building, developing proactive approaches to policy enforce-ment, gathering honest and continuous feedback about the library's strengths, and identifying opportunities to improve and expand services. Implications for practice are discussed. 相似文献
17.
New technologies increase the ability to capture and retrieve data about library usage patterns and users. Collecting, analyzing, and using patron data, however, may raise concerns among library users about their online privacy and how the data collected might be used to their advantage or disadvantage. This article examines undergraduate students' knowledge and perceptions of online privacy issues, their opinions regarding who should collect and retain information about them, for what purposes, and under what circumstances. 相似文献
18.
《The Journal of Academic Librarianship》2022,48(2):102505
While privacy is a core value of librarianship, privacy standards differ by library and library vendor. These types of guidelines are necessary and useful, but understanding them can be overwhelming. Academic libraries increasingly rely on third-party, cloudbased vendors to manage their systems and to provide access to their collections. When selecting library systems, library staff must understand privacy issues and be aware of how vendors use data. However, libraries do not always have the staffing, time or knowledge, and vendors are not always interested in upholding library values. The project examines the content of privacy policies for popular library systems used by Canadian academic libraries. The research aims to help librarians better understand the policies, to help them make informed decisions about their own library systems. The process used to code the privacy policies and the results of the coding are included alongside recommendations for vendors and library employees. Building on two seminal privacy studies, the methodology is revised for a Canadian context and updated with today's terminology and context, making it adaptable for other libraries and context around the world. 相似文献
19.
Lindsay Blake Kim Mears Kathy Davies Darra Ballance Peter Shipman Maryska Connolly-Brown 《Medical reference services quarterly》2013,32(3):264-277
Librarians are increasingly moving out of the library and into the wider university setting as patrons spend more time seeking information online and less time visiting the library. The move to embed librarians in colleges, departments, or customer groups has been going on for some time but has recently received more attention as libraries work to find new ways to reach patrons that no longer need to come to the physical library. Few universities have attempted to embed all their librarians. This case study describes how one group of health sciences librarians dispersed its professional staff throughout its campuses and medical centers. 相似文献
20.
《The Reference Librarian》2013,54(75-76):45-54
Summary Difficult patrons have been considered primarily from the perspective of the problem behaviours they present in libraries. Many have attempted to define the problem patron and to provide advice and develop guidelines for frontline public service staff. To understand the difficult patron in academic libraries we need to answer three questions-How well do we know our patrons? Do we unwittingly create difficult patrons through our failure to appreciate their needs? Do we regard patrons as difficult because the way they use libraries and conduct their information research does not match our idea of how it should be done? The answers to these questions suggest that we need to reconceptualize both our patrons and the services we provide. Library staff need to see difficult patrons not as problems but as challenges to the service ideas and standards we hold. A paradigm shift is necessary if we are to reconstruct our beliefs about our patrons, their information seeking behaviours, and the services we provide to meet their needs. Some strategies for developing the skills of library staff to work effectively with difficult patrons are presented. 相似文献