Compassionate Communication in the Workplace: Exploring Processes of Noticing,Connecting, and Responding     

Katherine I. Miller 《Journal of Applied Communication Research》2013,41(3):223-245

This research contributes to the growing body of literature exploring emotion and communication in the workplace by considering the workers in a variety of jobs that require “compassionate communication.” Compassion is conceptualized as one form of emotional work and is theoretically developed through a model that highlights the subprocesses of noticing, feeling, and responding. Analyses of interviews with 23 workers in a wide range of human service jobs indicated a number of complexities in the communication of compassion in the workplace. Processes of “noticing” included both noticing the need for compassion and noticing details of clients’ lives in order to communicate more successfully in compassionate ways. Processes of “connecting” included both emotional processes (empathy) and cognitive processes (perspective taking). Processes of “responding” included both nonverbal strategies, such as immediacy behaviors and environmental structuring, and verbal strategies for balancing the informational and emotional content of messages. These results are interpreted in the light of both contemporary and traditional communication theory, and practical implications are presented for human service workers and others involved in compassionate communication in the workplace.  相似文献   

Communication anxiety and signing effectiveness: Testing an interference model among deaf communicators     

Daena J. Goldsmith  Gregory A. Miller 《Journal of Applied Communication Research》2013,41(3):273-293

Couples coping with cancer are often told to talk about feelings, yet there is limited theoretical, empirical, or intervention research to justify this advice. We interviewed 19 patients and 16 partners about their communication. In a mixed methods analysis, we found talk about feelings was associated with distress and functioning, even after controlling for marital satisfaction, perceived constraint from discussing cancer, or physical functioning; however, patients and partners who focused on feelings and personal issues had worse outcomes than those who focused on facts and medical issues. Through qualitative analysis, we found multiple ways to cope that did not require talking about feelings as well as ways that higher levels of distress affected talk about feelings. Our findings suggest we should reconsider advice to couples, encouraging multiple ways of communicating, and considering contextual factors that influence the timing and desirability of talk about feelings.  相似文献   

Introduction: Living with Google     

William Miller 《图书馆管理杂志》2013,53(1-2):1-4

ABSTRACT

The eCommunity feature of the course management software, Blackboard, is used by the librarians at Henderson Community College to determine student success with their information literacy program. Pre- and post-tests are used along with brief lessons on a variety of library and course-specific topics to create learning modules. Advantages of this new electronic information literacy tool include greater collaboration with faculty, immediate feedback for students, convenient access from remote locations, and compliance with accreditation guidelines. Progress is documented, and popularity of the eCommunity is increasing throughout the community and technical colleges of Kentucky.  相似文献   

Socialization,resocialization, and communication relationships in the context of an organizational change     

Zachary P. Hart  Vernon D. Miller  John R. Johnson 《Communication Studies》2013,64(4):483-495

This investigation explores the influence of perceptions of socialization tactics' use and communication relationships on employees at the initiation of and 4 months into an organizational restructuring. Results of this longitudinal investigation reveal that employees (N = 72) report considerable changes in perceptions of organizational socialization/resocialization efforts. Results also indicate that both perceptions of socialization tactics' use and communication relationships contribute to decreased role ambiguity and role conflict and increased commitment at the initiation of the restructuring and four months later. However, the influence of these factors on the dependent variables changes over time. These findings are discussed in relation to recent research on organizational entry and change, and suggestions are made for future research.  相似文献   

The Effects of Portrayals of Gay Men on Homonegativity and the Attribution of Gender-Based Descriptors     

Brandon Miller  Jennifer Lewallen 《Communication Studies》2013,64(3):358-377

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New books     

Ray H. Sandefur  Donald K. Smith  Robert C. Martin  Don Olson  John Keltner  Edd Miller 《Communication Studies》2013,64(1):34-43

PUBLIC SPEAKING: PRINCIPLES AND PRACTICE. By Giles Wilkeson Gray and Waldo W. Braden. New York: Harper and Brothers, 1951; pp. xiv + 581. $4.00.

THE FUNDAMENTALS OF SPEAKING. By Wilbur E. Gilman, Bower Aly, and Loren D. Reid. New York: The Macmillan Co., 1951; pp. vx + 608. $4.00.

BASIC EXPERIENCES IN SPEECH. By Seth A. Fessenden and Wayne N. Thompson. New York: Prentice‐Hall, Inc., 1951; pp. xii + 427. $3.75.

ARGUMENTATION AND DEBATE: TECHNIQUES OF A FREE SOCIETY. By James H. McBurney, James M. O'Neill, and Glen E. Mills. New York: The MacMillan Company, 1951; pp. vii + 336. $3.50.

GROUP LEADERSHIP AND DEMOCRATIC ACTION. By Franklyn S. Haiman. Boston: Houghton Mifflin Company, 1951; pp. vii + 309. $2.50.

DISCUSSION AND DEBATE. By Henry Lee Ewbank and J. Jeffry Auer. Second Edition. New York: Appleton‐Century‐Crofts, 1951; pp. x + 492. $3.50.

DISCUSSION METHODS: By J. V. Garland. Third Edition Revised. New York: H. W. Wilson Co., 1951; pp. 376. $3.00.

CREATIVE BROADCASTING With Twelve Scripts for Broadcast. By H. J. Skornia, Robert H. Lee, and Fred Brewer. New York: Prentice‐Hall, Inc., 1950; pp.x + 407. $4.50.

TEACHING SPEECH IN THE SECONDARY SCHOOL. By Karl F. Robinson. New York: Longmans, Green and Co., 1951; pp. vii + 438. $4.00.

GERRIT J. DIEKEMA, ORATOR. By William Schrier. Grand Rapids: Wm. B. Eerdmans Publishing Company, 1950; pp. xix + 269. $3.50.

A TREASURY OF THE THEATRE: From Agamemnon to A Month in the County. Edited by John Gassner. New York: Simon and Schuster, 1951; pp. xvii + 718. $4.50.  相似文献   

A study of emotional labor in librarianship     

Miriam L. Matteson  Shelly S. Miller 《Library & information science research》2013

Librarianship, like many occupations, requires emotional labor, which is an awareness of job requirements for emotional expression and the strategies used to express those emotions. Research on emotional labor suggests that performing emotional labor results in both positive and negative effects on individual outcomes, such as job satisfaction and job burnout. Since affective events are prevalent in library work and evidence suggests positive outcomes from emotional labor can be fostered, the ways emotional labor is performed in libraries should be studied. This research explores the key components of emotional labor: perceptions of display rules and the emotion regulation strategies of surface and deep acting. Data were collected from a sample of American librarians in 46 states from public, academic, special, and K–12 libraries who completed a survey. Bi-variate and multi-variate correlations, as well as ANOVAs, were used to test relationships among emotional labor constructs, job satisfaction, and job burnout. Results show evidence of significant associations with emotional labor among library employees in both the perception of display rules, as well as in surface and deep acting. Perception of display rules showed mixed results with job burnout and job satisfaction. Surface acting was found to be associated consistently with job burnout and decreased job satisfaction, while deep acting strategies were less strongly associated with negative outcomes. Findings suggest that library managers should clearly communicate display rule expectations to employees and work to build staff support to help meet those expectations. Library employees should be aware of occasions when they use surface acting and work to develop stronger deep acting techniques. The study contributes to an understanding of the influence of emotion management in the library workplace.  相似文献   

The effectiveness of health disclosures within children's television commercials     

Ronald J. Faber  Timothy P. Meyer  M. Mark Miller 《广播与电子媒介杂志》2013,57(4):463-476

In a study involving 164 children ages 3 to 14, the effectiveness of incorporating health information disclosures into actual television commercials was tested. Results indicated that most children were able to recall and make sense of such disclosures.  相似文献   

The Sinclair Effect: Comparing Ownership Influences on Bias in Local TV News Content     

Kylah J. Hedding  Kaitlin C. Miller  Jesse Abdenour  Justin C. Blankenship 《广播与电子媒介杂志》2013,57(3):474-493

Sinclair Broadcast Group, the largest owner of U.S. local television stations, has received recent attention due to its apparent political lean and journalistic practices. This study compared the content and quality of national political news stories at Sinclair and non-Sinclair stations in three television markets. Results indicated evidence of a “Sinclair Effect,” whereby Sinclair-owned affiliate stories exhibited more cable news-style elements. Stations generally adhered to traditional journalistic principles, regardless of ownership, but Sinclair stations produced more stories with dramatic elements, commentary, and partisan sources.  相似文献   

Law and Regulation     

M. Ethan Katsh  Harry G. Henn  Jerome K. Miller  Esther Sinofsky  Jerome K. Miller  Michael Rogers Rubin 《Communication Booknotes Quarterly》2013,44(5):75-76

THE ELECTRONIC MEDIA AND THE TRANSFORMATION OF LAW by M. Ethan Katsh (New York: Oxford University Press, 1989—$38.00, ISBN 0-19-504590-4)

COPYRIGHT LAW: A PRACTITIONER'S GUIDE and 1989 SUPPLEMENT by Harry G. Henn (Practising Law Institute, 810 Seventh Ave, New York, NY 10019—$85.00 for both, ISBN not provided)

USING COPYRIGHTED VIDEOCASSETTES IN CLASSROOMS, LIBRARIES, AND TRAINING CENTERS by Jerome K. Miller (1988,2nd ed.—$19.95, ISBN 0-914143-14-X)

A COPYRIGHT PRIMER FOR EDUCATIONAL AND INDUSTRIAL MEDIA PRODUCERS by Esther Sinofsky (1988—$29.95, ISBN 0-914143-12-3)

VIDEO COPYRIGHT PERMISSIONS: A GUIDE TO SECURING PERMISSION TO RETAIN, PERFORM, AND TRANSMIT TELEVISION PROGRAMS VIDEOTAPED OFF THE AIR by Jerome K. Miller and others (1989—price not given, ISBN 0-914143-13-1)

PRIVATE RIGHTS, PUBLIC WRONGS: THE COMPUTER AND PERSONAL PRIVACY by Michael Rogers Rubin (Norwood, NJ: Ablex, 1988—$32.50, ISBN 0-89391-518-1)

SUBJECTS IN PHOTOGRAPHS, FILM AND TELEVISION edited by Larry Gross, John Stuart Katz, and Jay Ruby (New York: Oxford University Press, 1988—$29.95, ISBN 0- 19-505433-4)

COMPENSATING CREATORS OF INTELLECTUAL PROPERTY: COLLECTIVES THAT COLLECT by Stanley M. Besen and Sheila Nataraj Kirby (Rand Corporation, 1700 Main St., PO Box 2138, Santa Monica, CA 90406—price not given, paper, ISBN 0-8330-0967-2)  相似文献