移动图书馆服务质量的感知差异性分析     

郑德俊  王硕 《图书情报工作》2016,60(21):6-16

[目的/意义] 移动图书馆的快速发展引发了学者们对移动图书馆服务质量的广泛关注,从用户感知差异的角度去探讨服务质量有助于提升移动图书馆服务水平。[方法/过程] 使用自建的移动图书馆服务质量观测量表,采用方差分析、象限分析和聚类分析方法,从用户的性别、学科类型、使用经验和机构属性进行差异性分析。[结果/结论] 研究发现用户对服务质量的感知存在差异性,移动图书馆服务应重视以服务推广为核心的服务宣传,并以交互体验改进作为未来服务质量的改进重点。  相似文献   

移动图书馆服务平台的改进需求识别     

倪峰  李永明  郑德俊  沈军威 《图书情报工作》2016,60(21):17-23

[目的/意义] 移动图书馆服务平台的改进需求识别对于进一步完善移动图书馆服务,提高用户满意度有重要意义。[方法/过程] 依托扎根理论,利用Nvivo软件对移动图书馆用户开放性调查所获取的文本数据进行分析,通过编码表达其数量特征和内容特征。[结果/结论] 移动图书馆服务平台的改进需求涉及“功能改进需求”“技术改进需求”和“用户关怀改进需求”3个主范畴,其中“功能改进需求”参考点最多。从子范畴来看,“功能丰富性”“功能适用性”“用户体验提升”最为受到用户的关注。利用10个树状节点、36个自由节点构成移动图书馆服务平台改进需求的结构体系。  相似文献   

Comparing Digital Apples and Oranges: A Comparative Analysis of e-Books Across Multiple Platforms     

Esta Tovstiadi  Gabrielle Wiersma 《期刊图书馆员》2016,70(1-4):175-183

This session reported the findings of a comparative analysis of how e-books are represented across multiple platforms. In this session, the presenters shared the results of a study that examined how a sample of academic e-books are represented across different platforms. Topics of analysis included: the inclusion of various metadata, the visual presentation of e-book content, and variations in search results. This presentation also focused on the similarities and differences between e-book representation and what impact these various representations might have on users of academic e-books.  相似文献   

信息咨询服务的创新发展与用户需求特点分析     

文正芳 《宜宾学院学报》2004,7(1):106-108

文章对当代图书馆信息咨询服务工作随着网络时代的到来呈现出的创新变化和用户需求的特点进行了分析 ,提出当代图书馆信息咨询服务的发展方向和策略  相似文献   

Communicating via photographs: A gendered analysis of Olympic athletes’ visual self-presentation on Instagram     

《Sport Management Review》2016,19(2):133-145

The purpose of this study was to examine Olympic athletes’ self-presentation on Instagram, a social media outlet on which users post photographs as their primary communication mechanism, in order to develop an understanding of the ways in which athletes use this medium as a communication and marketing tool to build their personal brand. Additionally, this research sought to understand whether differences existed between the utilisation of Instagram by male and female athletes. Drawing on Goffman's (1959) theory of self-presentation, this study examined eight purposively selected Olympic athletes’ Instagram photos. Findings revealed similarities to previous research on athletes’ use of written social media outlets such as Facebook and Twitter, as the majority of photos posted by athletes were personal in nature, thus reflecting backstage performance strategies according to self-presentation theory. The results indicated that female athletes were more likely to share photos of themselves and photos taken in private settings, but male athletes who posted a wider variety of photos encouraged greater engagement from their followers. Personal brand management implications for athletes and sport organisations are examined in greater detail in the discussion.  相似文献   

论图书馆服务互动     

鲁黎明 《宁波教育学院学报》2007,9(2):59-61

图书馆服务互动是指服务中馆员与用户之间的相互联系、相互影响和相互制约。图书馆服务互动可分为直接互动和间接互动,思想互动、情感互动和信息互动,言语互动和非语言互动。图书馆服务互动具有馆员与用户的双主体、二者互动的统一性和能动性等特点,同时还具有交流信息、交流情感、认识自我、调节行为等功能。  相似文献   

Helping patrons find locally held electronic resources: An interlibrary loan perspective     

Pamela Johnston 《Journal Of Access Services》2016,13(1):1-6

The University of North Texas Libraries provide extensive online access to academic journals through major vendor databases. As illustrated by interlibrary loan borrowing requests for items held in our databases, patrons often have difficulty navigating the available resources. In this study, the Interlibrary Loan staff used data gathered from the ILLiad interlibrary loan management system to investigate why patrons request locally available materials. This study resulted in recommendations for the Libraries' linking strategies in EBSCOhost databases. Several user education needs were identified and communicated to the Libraries' Subject Liaisons.  相似文献   

A narrative inquiry into the fostering of a teacher-principal’s best-loved self in an online teacher community in China     

Jing Li  Xiaohong Yang  Cheryl J. Craig 《师资教育杂志》2019,45(3):290-305

This study revolves around an organically lived online community of Chinese elementary teachers. The teachers shared their reflective journals and engaged in conversations with the facilitators and also with their peers. Following one participant’s postings over a span of thirteen months helped the research team to narratively explore how the teacher, through reflections and interactions with his other fellow community members, refined his personal practical knowledge and cultivated his best-loved self as a teacher-principal in a rural school in China that lacked learning resources. Highlighted in the discussions are how the participant integrated his personal being with his professional being and eventually became the teacher he wanted to be. This research study adds to the literature about teachers as agents of change. This knowledge contribution, among others related to technology, shows how professional development and the development of teacher identity can be promoted in online teacher knowledge communities. Implications for teacher education are also discussed.  相似文献   

班级良好人际关系的创建     

汤小梅  唐奕 《九江职业技术学院学报》2011,(3):74-75,44

班级是学生成长生活的主要关系体,一个班级的良好人际关系包括师生关系、同学之间的关系、教师与家长的关系等。本论文主要从我国班级人际关系的现状入手,分析了现实班级人际关系存在的主要问题,并在此基础上探讨了如何创建班级良好人际关系。  相似文献   

Oracle用户的验证方式     

王丽 《淮南师范学院学报》2011,13(3):45-47

系统安全一直是各个系统关注的首要问题,而用户验证是其中很重要的一环。对Oracle数据库的不同用户在Windows系统中验证的过程进行了分析,并设计了测试过程,展示数据库安全的重要性,防止非法用户对数据库的访问。  相似文献