面向Y一代的大学图书馆用户服务   总被引：3，自引：0，他引：3  

柯平  陈雅茜 《大学图书馆学报》2011,29(4):5-10,17

探讨了Y一代的概念、学习特征、对图书馆服务的需求,提出了大学图书馆针对Y一代用户改进服务的对策。  相似文献   

外语院校图书馆电子资源用户满意度调查及改进策略     

胡礼忠  严丹 《大学图书馆学报》2011,29(6):79-85

以基于用户满意度的图书馆电子资源质量评价模型为基础设计调查问卷,从馆藏电子资源满足师生用户教学科研的需求程度出发,对上海外国语大学的电子资源建设现状及用户满意度进行调查,收集用户的反馈信息和意见建议,并在此基础上提出针对性的改进措施,以期为外语类院校图书馆进一步完善电子信息资源建设提供参考。  相似文献   

This is what I’m doing and why: Methodological reflections on a naturalistic think-aloud study of interactive information behaviour     

Stephann Makri  Ann BlandfordAnna L. Cox 《Information processing & management》2011

Many user-centred studies of electronic information resources include a think-aloud element – where users are asked to verbalise their thoughts, interface actions and sometimes their feelings whilst using these resources to help them complete one or more information tasks. These studies are usually conducted with the purpose of identifying usability issues related to the resource(s) used or understanding aspects of users’ information behaviour. However, few of these studies present detailed accounts of how their think-aloud data was collected and analysed or provide detailed reflection on methodological decisions made. In this article, we discuss and reflect on the methodology used when planning and conducting a think-aloud study of lawyers’ interactive information behaviour. Our discussion is framed by Blandford et al.’s PRET A Rapporter (‘ready to report’) framework – a framework that can be used to plan, conduct and describe user-centred studies of electronic information resource use from an information work perspective.  相似文献   

Demand articulation in emerging technologies: Intermediary user organisations as co-producers?     

Wouter P.C. BoonAuthor Vitae  Ellen H.M. Moors Author VitaeStefan Kuhlmann Author Vitae  Ruud E.H.M. Smits Author Vitae 《Research Policy》2011,40(2):242-252

User involvement is assumed to be beneficial to innovation processes. Intermediary user organisations contribute to articulating societal demands for innovations. However, the learning processes inside these organisations are still not understood well. Therefore, this paper empirically investigates intermediaries using an event history approach. It yields characteristic learning mechanisms, e.g. concerning the management of expectations or actively building a case. If intermediaries overcome challenges regarding positioning, representation and the level of proactivity, they can play a precarious role in demand articulation in the context of new technologies.  相似文献   

Users as service innovators: The case of banking services     

Pedro Oliveira  Eric von Hippel 《Research Policy》2011,40(6):806-818

Many services can be self-provided. An individual user or a user firm can, for example, choose to do its own accounting - choose to self-provide that service - instead of hiring an accounting firm to provide it. Since users can ‘serve themselves’ in many cases, it is reasonable to suspect that they can also innovate with respect to the services they self-provide - possibly without the assistance of service providers.In this paper, we conduct the first quantitative exploration of the importance of services innovation by users, focusing on the field of commercial and retail banking services. We find that 55% of today's computerized commercial banking services were first developed and implemented by non-bank firms for their own use, and 44% of today's computerized retail banking services were first developed and implemented by individual service users rather than by commercial financial service providers. Manual precursors to these services - manual procedures that carried out functions similar to computerized services in our sample - were almost always developed by users as self-services.Our empirical findings differ significantly from prevalent producer-centered views of service development. We speculate that the patterns we have observed in banking with respect to the major role of users in service development will prove to be quite general. If so, this will be an important matter: on the order of 75% of GDP in advanced economies today is derived from services. We discuss the implications of our findings for research and practice in service development.  相似文献   

e-Government stakeholders—Who are they and what do they want?     

Jennifer Rowley^{Author Vitae} 《International Journal of Information Management》2011,31(1):53-62

There is an increasing recognition that various stakeholder groups for e-government have a significant role to play in ensuring the long-term success of the e-government enterprise. This article seeks to contribute to the understanding of the stakeholders’ multiple perspectives by proposing typologies of stakeholder roles, and stakeholder benefits, respectively, and embedding these in a stakeholder benefits analysis tool. A literature review is used to surface the diverse existing categorizations of e-government stakeholders and their interests and the benefits sought. This review informs a proposal for a typology of stakeholder roles, and for a typology of stakeholder benefits, which together are used to construct an initial proposal for a stakeholder benefits analysis tool (SBAT), which can be used to map stakeholder roles to stakeholder benefits. This tool has been tested by an expert group, and revised. This exploratory study is an important first step towards the development of tools and approaches for understanding the benefits sought by a wide range of different stakeholder groups in e-government. Progress in the development of such tools is important for the development of knowledge and practice, policy, and evaluation with respect to stakeholder engagement with, and participation in, e-government.  相似文献   

基于用户的知识组织与服务     

孙卫 《数字图书馆论坛》2011,(2):34-45

对于基于复杂资源类型、海量资源的信息网络化服务,只有针对用户的工作流程、用户的信息牵引条件、用／-需求的分类、用户行为习惯的分类建立的知识组织和服务,才能有效地提高信息服务的效率和质量。  相似文献   

标准必要专利企业诉讼策略研究——以华为公司涉诉案为例     

齐立文  宋晓亭  姜南 《科技管理研究》2021,(10)

采用案例研究的方法,依据资源基础理论和生态位理论,对华为公司与无线星球公司、美国数字交互公司的标准必要专利诉讼案件进行研究,从企业生存力、发展力和竞争力三方面出发,对涉案企业在专利诉讼中采取的诉讼策略进行分析,最后为标准必要专利企业的专利诉讼提供策略和启示。  相似文献   

贵州省特殊教育发展现状调查研究     

任登峰  明兰 《毕节学院学报》2014,(11)

在国家大力发展特殊教育的背景之下,贵州省相继出台了《贵州省特殊教育提升计划实施方案(2014-2016年)》与《贵州省残疾人保障条例》等促进特殊教育的政策法规,项目实施者通过查阅官方统计数据和对贵州省内特殊教育学校进行抽样调查,以期了解贵州省特殊教育发展的基本情况。调查表明,贵州省特殊教育发展速度较快、各县市特殊教育发展不平衡、特殊教育学校构成不合理、特殊教育师资专业化水平不高,急需采取相应对策。  相似文献   

未成年人阅读素养培育模式研究——以芬兰“快乐阅读项目”为例     

杨乃一 《图书情报知识》2021,(2):48-57

[目的/意义]观察与分析芬兰未成年人阅读素养培育的成功经验,以期为我国未成年人图书馆服务发展提供参考。[研究设计/方法]以芬兰“快乐阅读项目”为研究对象,采用案例分析法从外部环境建设、内部结构建设、核心活动建设三方面梳理未成年人阅读素养培育模式。[结论/发现]借鉴芬兰经验,结合我国未成年人图书馆服务发展现状,对我国未成年人阅读素养培育提出建议。[创新/价值]从阅读素养培育的角度全面考察芬兰实践经验,立足中国情境,为提升我国未成年人阅读素养培育模式建设提供可行思路。  相似文献