公共档案馆微信公众平台服务质量影响因素研究   总被引：2，自引：1，他引：1  

宋雪雁  朱立香  房梦莎  邓君 《图书情报工作》2018,62(1):15-23

[目的/意义] 从用户感知的角度,构建公共档案馆微信公众平台服务质量影响因素模型,为公共档案馆服务质量优化奠定基础。[方法/过程] 通过问卷调查构建公共档案馆微信公众平台服务质量影响因素模型,使用SPSS软件,用探索性因子分析方法对假设模型进行检验,根据结果对假设模型进行修正,并对修正后的影响因素模型进行讨论。[结果/结论] 从用户感知角度全面综合分析微信公众平台上公共档案馆服务质量影响因素的构成,主要包括服务过程与系统运行、用户特征与费用、档案内容的内部特征、档案内容的外部特征和公众平台界面设计5个维度以及服务交互性等25个影响因素。  相似文献   

A pillar of the Youngstown community: The Public Library of Youngstown and Mahoning County engages in the Harwood practice     

John Andrew Ouligian 《Public Library Quarterly》2018,37(2):127-138

ABSTRACT

The Harwood Institute arrived in Youngstown, Ohio, in 1999; and today, over 18 years later, its teachings have made a profound effect upon the city. The Youngstown Public Library, through the leadership of Carlton Sears and Heidi Daniel, has wholeheartedly embraced the methods and ideology of the Harwood Institute, helping to reinvigorate and power a city working its way back to prosperity.  相似文献   

Bringing the Law to the Library: The Importance of Librarian Mediation in Access to Justice Services     

Yolanda Patrice Jones 《Legal Reference Services Quarterly》2018,37(1):11-37

Library access to justice programs and services help people who need legal information and who cannot afford an attorney. Librarian mediation is a critical component in the provision of access to justice services. However, the value of library mediation, or assistance with using library resources, is often unrecognized, particularly where members of the public are trying to access electronic legal information sources, online legal forms, and other law technologies. This article will explore the role of librarians in providing access to justice services from the perspective of the work of Richard Susskind, which emphasizes technological approaches to providing legal services. While there is a place for technology in access to justice services, there is also a valuable role that librarians play in contributing to access to justice.  相似文献   

基于案例分析的美国顶级高校智库图书馆服务研究     

梁宵萌 《图书馆论坛》2018,(1):135-141

文章采用案例分析方法,从智库图书馆员与空间服务、资源检索与借阅服务、参考咨询与学术指导服务、特色馆藏与其他特色服务等方面对4家美国顶级高校智库图书馆进行调查,总结出开展智库图书馆服务的若干启示,包括设置专职智库图书馆员、拓展智库图书馆空间用途、合理规划学术指导服务、充分发挥特藏优势、创新智库图书馆构建方式等。  相似文献   

Forward view: advancing health library and knowledge services in England          下载免费PDF全文

Sue Lacey Bryant  Helen Bingham  Ruth Carlyle  Alison Day  Linda Ferguson  David Stewart 《Health information and libraries journal》2018,35(1):70-77

This article is the fourth in a series on New Directions. The National Health Service is under pressure, challenged to meet the needs of an ageing population, whilst striving to improve standards and ensure decision making is underpinned by evidence. Health Education England is steering a new course for NHS library and knowledge services in England to ensure access to knowledge and evidence for all decision makers. Knowledge for Healthcare calls for service transformation, role redesign, greater coordination and collaboration. To meet user expectations, health libraries must achieve sustainable, affordable access to digital content. Traditional tasks will progressively become mechanised. Alongside supporting learners, NHS librarians and knowledge specialists will take a greater role as knowledge brokers, delivering business critical services. They will support the NHS workforce to signpost patients and the public to high‐quality information. There is a need for greater efficiency and effectiveness through greater co‐operation and service mergers. Evaluation of service quality will focus more on outcomes, less on counting. These changes require an agile workforce, fit for the future. There is a bright future in which librarians’ expertise is used to mobilise evidence, manage and share knowledge, support patients, carers and families, optimise technology and social media and provide a keystone for improved patient care and safety.  相似文献   

Retention Matters: Academic Libraries Leading the Way     

Silas M. Oliveira 《New Review of Academic Librarianship》2018,24(1):35-47

Academic libraries have always strived to be purposively involved in the university's mission attainment efforts. Today, the increase of retention levels is paramount, and, in many cases, it is at the center of higher education institution's strategic plans. For Andrews University, for example, the goal is to reach 80% in the next five years. In the United States, student retention efforts become even more critical due, in part, to declining enrollment numbers set off by soaring higher education costs. Academic librarians are aware of the library's role in the university's overall efforts to increase persistence rates and curtail attrition. Through a literature review, this article highlights how academic libraries are participating in this process. This study focuses on how academic libraries can be leaders in their Institutions by adopting a user-centered philosophy and services that will promote life-long learning, enhance students’ academic experience, and promote engagement, leading to retention.  相似文献   

Strength in Numbers: Encouraging Every Staff Member to Work to Capacity     

Cathy Oxley 《International Information and Library Review》2018,50(1):69-75

Libraries play a critical role in enhancing the learning landscape of the schools they support. In order for any library to become a powerhouse and a community meeting place, all library team members need to align with the library's vision, own it and begin to add their own strengths and talents purposefully. This article explores practical strategies for developing a visionary team, including supportive leadership, daily stand-up meetings, weekly staff meetings, special-focus teams, rostering and the “five conversations” approach. These effective strategies can be implemented across a broad range of library workforce contexts in order to ensure the most effective workforce teams are built.  相似文献   

On the same page: Improving the connection between public services units in academic libraries     

Elizabeth Marcus  Malti Turnbull 《College & Undergraduate Libraries》2018,25(2):101-109

Communication quality between public service units in academic libraries can make the difference between mediocre and exceptional service. If units do not communicate well, patrons may receive inaccurate information and experience short-term frustration, leading to long-term damage to the library's reputation. Poor communication creates adverse effects on employees through decreased productivity, negative work culture, and low morale. This article explores the importance of quality communication through a review of the literature and a case study at one academic library. The authors share practical communication improvement strategies for libraries of every size and fiscal ability.  相似文献   

Librarians and Open Government Data: Opening Possibilities     

Suzanne R. Townsdin 《Public Services Quarterly》2018,14(1):65-74

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理解公共文化服务：资金、人才与市场化道路的分歧   总被引：1，自引：0，他引：1  

刘辉 《江西师范大学学报(哲学社会科学版)》2011,44(2):19-25

围绕公共文化服务建设,相关研究成果数量呈现快速增长趋势。但是关于推进公共文化服务的具体主张,则呈现出外在集中性、一致性与潜在矛盾性并存的格局。因此,在对相关研究成果特别是其主张进行梳理的基础上,揭示当前学界研究的主要观点及其内在的可能分歧或矛盾,对于推进公共文化服务研究及实践有着基础性作用。  相似文献