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Katherine I. Miller - Katherine Miller is a Professor Director of Graduate Studies in the 《Journal of Applied Communication Research》2008,36(1):8-32
There is growing interest in the role of emotion when considering communication in the workplace. This work has most often considered workers in front-line service positions in investigations of emotional labor, and human service workers in investigations of empathy and emotional work. In this study, we consider processes of both emotional labor and emotional work in the financial planning profession. Financial planners occupy a role requiring ongoing relationships with clients, conversations about the often emotional topic of money, and a need to manage emotion in a variety of interaction contexts. Thus, from extant theory and literature regarding emotion and communication, we proposed research questions regarding the roles of emotional labor and emotional work in the financial planning profession. These questions were investigated in a web-based survey study of almost 300 professional financial planners and supporting interviews with 14 financial planners. Results indicate support for existing theory on emotional work, extensions to current research regarding emotional labor, and important implications for the role of emotion and communication in a range of professional service roles. 相似文献
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Joe Anderson 《Higher Education》1994,28(1):39-57
Strategic planning and priority-setting have become inevitable for UK research funding agencies in the 1990's. But it is an activity which is viewed with some suspicion by the scientific community, in which it is an aphorism that discovery cannot be planned. There is considerable interest therefore, in the promise offoresight analysis as an alternative to conventional strategic planning. Most previous experience with foresight has been at a macro level, with a focus on national direction-setting. But what role can foresight have at amicro level; how can it help individual funding agencies develop strategies for specific scientific fields? This paper explores the problem by describing an experiment, supported jointly by three UK funding agencies, to apply foresight techniques in a review of a single field (cardiovascular research). The methodology developed for objective consultation with scientists and users is described, and preliminary results presented. Science-push and demand-pull factors emerged clearly, aa did a desire within the scientific community for a number of infrastructural changes to strengthen the future of the field. The study has shown that systematic surveys of users and researchers are capable of detecting coherent views on a number of issues that are relevant to forward planning in research funding agencies. The paper concludes by summarising the limitations of this approach to strategic planning, and presenting some general lessons that may be useful for consideration in other micro-level foresight exercises. 相似文献
7.
Professor Dr. Reinders Duit Professor Dr. Peter Häussler Dr. Roland Lauterbach Professor Dr. Helmut Mikelskis Professor Dr. Walter Westphal 《Research in Science Education》1992,22(1):106-113
This paper outlines the design of a physics textbook that addresses issues of gender-inclusive physics teaching, STS and constructivism.
Difficulties of addressing these issues in a textbook for normal classes, which has to compete with other textbooks on the
market will be discussed.
Specializations: constructivist approaches in science education research and practice.
Specializations: gender issues in science instruction.
Specializations: primary education, integrated science.
Specializations: STS, phenomenological oriented physics instruction.
Specializations: peace education within science education. 相似文献
8.
Joe Gani 《Teaching Statistics》1999,21(3):66-66
This is the third and last in the short series of articles outlining the work of the organisations that sponsor Teaching Statistics. 相似文献
9.
Karen L. Jones Peter Tymms David Kemethofer Joe O’Hara Gerry McNamara Stephan Huber 《牛津教育评论》2017,43(6):805-822
It has been widely documented that accountability systems, including school inspections, bring with them unintended side effects. These unintended effects are often negative and have the potential to undo the intended positive effects. However the empirical evidence is limited. Through a European comparative study we have had the rare opportunity to collect empirical evidence and study the effects (both intended and unintended) of school inspections (a key system of accountability) in a systematic way, across seven countries. We present the findings of the unintended effects in this paper. Survey self-report responses from school principals in each country, with differing school inspection systems, are analysed to measure the prevalence of these unintended effects and to investigate the part played by pressure to do well in inspections. A key finding is that increasing pressure in school inspection systems is associated with the undesired effect of the narrowing and refocusing of the curriculum and instructional strategies. We also show that a proportion of school principals admit to misrepresenting the school in data sent to the inspectorate and show evidence for formalisation/proceduralisation (excessive focus on records) and ossification (fear of experimentation in teaching), although these factors are less related to changes in pressure. 相似文献
10.
This study investigated the hypothesis that conventional role stereotypes of rehabilitation and non-rehabilitation counselors attract counselor candidates who differ in preferred modes of counseling interview behavior and in personality characteristics. Twenty-four rehabilitation counselor candidates and 21 non-rehabilitation counselor candidates enrolled in a beginning counseling course held interviews with a standard client. Candidates' responses were classified employing a content analysis scale. All subjects had taken the 16 PF at the beginning of the course. Results found rehabilitation counselor candidates used informative, questioning, diagnosing, and probing responses more frequently and feeling responses less frequently than did non-rehabilitation candidates. Non-rehabilitation candidates appeared less practical, conservative, and group adherent on the 16 PF than rehabilitation candidates. 相似文献