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A team of performance consultants looks closely at the operations of a cable services provider to identify existing performance gaps, barriers to performance, declining customer satisfaction ratings, and increased call volumes. The team used performance‐centered design (PCD) solutions in order to overcome technical support challenges through increased first‐call resolution. This article summarizes the root cause analysis, process, and the application of PCD solutions to close performance gaps, along with lessons learned from this case study. 相似文献
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Exergames (active video games that require kinesthetic movement) played in proximity to other players or against a gaming machine have been linked to positive increases in cognitive functioning. This study tested to see if remote exergame play over the Internet had an impact similar to exergames that are played in proximity. The study shows that remote exergaming can result in positive gains in cognitive functioning. 相似文献
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RELIGIOUS EDUCATION: PRACTICING THE PRESENCE OF GOD 总被引：1，自引：0，他引：1
Dwayne Huebner 《Religious education (Chicago, Ill.)》2013,108(4):569-577
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Pigeons’ memory for sequences of light flashes when gap duration is an unreliable discriminative cue
In Experiment 1, pigeons were trained with a 1-sec dark and a 1-sec houselight-illuminated delay interval to discriminate
between sequences of two and four flashes of light (feeder illumination). The sequences could be discriminated on the basis
of the number of flashes, the number of gaps, or the duration of the gap between flashes. A choose-few bias was obtained at
extended dark delays, but not at extended illuminated delays. Pigeons appeared to confuse long dark delays with the longer
gap between flashes on few-sample trials. In Experiment 2, additional sample sequences were included that made gap duration
an unreliable cue for discriminating between the few and many samples. A significant choose-many bias was obtained at extended
dark delay intervals, but no biased forgetting was found at extended illuminated delays. The pigeons appeared to discriminate
light flash sequences by relying on multiple temporal features of a sequence rather than using an event switch to count flashes.
The biased-forgetting effects observed appear to be due to instructional ambiguity that results from the similarity of the
delay interval to features of the flash sequences. nt]mis|This research was supported by Grant OGPOOD6378 from the Natural
Sciences and Engineering Research Council of Canada to A.S. 相似文献
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The authors reviewed theories of organization effectiveness, proposed a multivariate model, and empirically tested determinants of effectiveness of local school citizens' participation organizations with respondents in a metropolitan public school system. The results suggest that resource acquisition and internal process effectiveness in citizens' groups are inversely correlated with the perceived need for improvement in student achievement and the quality of life in the local school. Limitations of the research are discussed. 相似文献