Decoding digital transformational outsourcing: The role of service providers’ capabilities     

《International Journal of Information Management》2021

The business process outsourcing industry has got disrupted, first by the significant shift in value creation activities from the clients to the service providers, and second by pervasive digital penetration, resulting in the emergence of Digital Transformational Outsourcing (DTO). Service providers now play a more significant role, making their capabilities important. In the new context, service providers require a uniquely different set of dynamic capabilities to handle end-to-end business functions on behalf of their clients while delivering digital value propositions.We study 26 of the largest global business process outsourcing providers to conceptualise and identify six dynamic capabilities of service providers salient in the new context, i.e., consultative, orchestration, insights, network management, knowledge access, and standardisation. Interviews conducted with industry experts provided evidence in support of the identified dynamic capabilities. A novel firm capability dataset was created using secondary data, and using fuzzy-set Qualitative Comparative Analysis (fsQCA), we identify configurations for high and low performance and find them to vary by the firm's broad/narrow scope.  相似文献   

Cross-company customer churn prediction in telecommunication: A comparison of data transformation methods     

《International Journal of Information Management》2019

Cross-Company Churn Prediction (CCCP) is a domain of research where one company (target) is lacking enough data and can use data from another company (source) to predict customer churn successfully. To support CCCP, the cross-company data is usually transformed to a set of similar normal distribution of target company data prior to building a CCCP model. However, it is still unclear which data transformation method is most effective in CCCP. Also, the impact of data transformation methods on CCCP model performance using different classifiers have not been comprehensively explored in the telecommunication sector. In this study, we devised a model for CCCP using data transformation methods (i.e., log, z-score, rank and box-cox) and presented not only an extensive comparison to validate the impact of these transformation methods in CCCP, but also evaluated the performance of underlying baseline classifiers (i.e., Naive Bayes (NB), K-Nearest Neighbour (KNN), Gradient Boosted Tree (GBT), Single Rule Induction (SRI) and Deep learner Neural net (DP)) for customer churn prediction in telecommunication sector using the above mentioned data transformation methods. We performed experiments on publicly available datasets related to the telecommunication sector. The results demonstrated that most of the data transformation methods (e.g., log, rank, and box-cox) improve the performance of CCCP significantly. However, the Z-Score data transformation method could not achieve better results as compared to the rest of the data transformation methods in this study. Moreover, it is also investigated that the CCCP model based on NB outperform on transformed data and DP, KNN and GBT performed on the average, while SRI classifier did not show significant results in term of the commonly used evaluation measures (i.e., probability of detection, probability of false alarm, area under the curve and g-mean).  相似文献   

齐海峰竞技成绩的灰色关联分析及GM(1,N)动态协调模型的研究     

孙俊生 《首都体育学院学报》2004,16(1):120-122

采用文献资料法和灰色关联度分析法,对我国优秀男子十项全能运动员齐海峰1999-2002年十项全能的比赛成绩进行统计与分析,运用GM(1,N)动态协调模型对其在总成绩不断提高的各个阶段诸因素间相互联系、相互影响的辩证发展关系进行多方位、多层次研究。结果表明:100米跑、铅球和跳远是影响齐海峰专项成绩的关键因素,其关联度分别为0.8928、0.7443和0.7571,研究还发现,齐海峰在成绩提高的每一个阶段中,系统处于不稳定和非协调发展,其中速度和速度——力量性项目落后是导致系统不稳定和非协调发展的主要因素。  相似文献   

隐喻在汉语新词义产生中的生成机制     

张荆萍 《宁波广播电视大学学报》2004,2(4):39-41

隐喻是构造词语新义中的最重要最根本的方法，新义的产生往往是人们以熟识的某一领域的经验为基础．去说明理解另一领域的经验，从而形成了一个隐喻的概念系统，引申出新的意义。  相似文献   

GM(1,1)模型灰色预测法Visual Foxpro计算程序     

刘建通  朱红兵  王港 《首都体育学院学报》2004,16(1):117-119

本文详细介绍了在Visual Foxpro6．O中编制的MGl1．PRG计算程序及其运行方法。  相似文献   

中国科学计量指标数据库的设计与实现   总被引：5，自引：1，他引：4  

吴振新 《现代图书情报技术》2001,17(1):68-70

简单介绍了中国科学计量指标数据库, 详细阐述了如何进行数据分析和系统设计, 以及指标数据库的功能实现。  相似文献   

数据挖掘在数字图书馆中的应用   总被引：15，自引：0，他引：15  

王艳 《现代图书情报技术》2002,18(5):8-10

在描述数据挖掘技术与方法基础之上，探讨了数据挖掘在数字图书馆中的应用空间以及其所具有的巨大应用价值。  相似文献   

用户认知导向的动态信息检索模型构建北大核心CSSCI     

戎军涛 《图书馆》2022,(1):69-76

信息检索范式经历了系统导向、行为导向阶段,正在转向认知导向。信息检索的认知导向模式为进一步解决人类知识需求和利用问题提供了理论支持。文章从认知导向视角出发,探索了信息检索的本质,阐明了认知导向内涵,进一步明确了认知导向的信息检索设计要求;在此基础上,构建了由用户认知系统、信息检索系统以及交互系统组成的用户认知导向的信息检索模型;最后以科研用户活动为例,构建了面向用户需求的知识服务系统作为应用范例,进一步说明和论证了认知导向的信息检索框架模型的预期应用和服务场景。  相似文献   

厚数据研究综述     

李成熙  文庭孝 《高校图书馆工作》2022,42(1):8-14,28

文章通过回顾厚数据研究的理论起源和发展,利用WOS和CNKI检索相关文献,梳理国内外厚数据研究现状,剖析和解读研究中的前沿热点和问题,为后续研究提供支持和建议。当前国内外厚数据相关研究主要集中在厚数据定义研究、厚数据应用场景研究和厚数据分析方法研究等方面,未来应继续围绕基础研究问题进行深入探索和改进,并尝试在厚数据融合研究、厚数据方法研究和厚数据应用研究等方面不断进行拓展。  相似文献   

高校图书馆数字资源配置多目标协同动态评价模型与实证分析     

孔云  资芸  郑磊  田春燕  杨婷 《高校图书馆工作》2022,42(1):41-48,54

文章在建立数字资源配置多目标协同评价指标体系的基础上,构建了基于灰色关联投影法的资源配置多目标动态评价及障碍因子诊断模型,并以昆明理工大学图书馆2012—2020年数字资源配置的动态变化对模型进行了实证分析。实证表明:研究对象的多目标协同评价水平在研究期内缓慢提升,子目标之间的协调性逐渐增强,重心由内容评价逐渐转向使用评价;内容评价在整个研究区间内处于快速上升状态,系统评价是先快后慢地上升,使用评价是先慢后快地上升,成本与服务评价则一直处于缓慢上升状态;影响资源配置多目标动态评价的障碍因子类别、数目及障碍度都处于动态变化中,历年障碍因子总体上由内容与系统评价向使用与成本评价类因子转变。  相似文献