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1.
Julie Apker 《Journal of Applied Communication Research》2001,29(2):117-136
Managed care poses numerous opportunities and challenges for today's health care organizations and their employees. This article investigates the ways that hospital nurses develop and make sense of their professional roles and organizational environments in a changing and often uncertain managed care setting. The case study approach used in this research combined qualitative methodologies to gain a rich, detailed, and contextual understanding of nurses' work roles and organizational experiences. After an analysis of interviews with 24 nurses and observations of nurses' communicative activities on one inpatient unit, the complexity of sensemaking and role development in a managed care environment is considered. Conclusions are then drawn regarding the theoretical and pragmatic implications of nurses' communicative processes, as they attempted to develop and understand their roles in a changing organizational context. 相似文献
2.
This study examines the effects of the differences in organizational identities that emerged during a post-merger project that aimed at unifying the laboratory services of a large healthcare center that resulted from the merging of three hospitals by supporting them with a unique information system. We draw on the concepts of organizational identity and sensemaking to analyze the laboratory information system implementation project. Organizational identity is conceptualized as the mental representation that organizational members have of themselves as a social group in terms of practices, norms, and values and how they understand themselves to be different from members of other organizations. Data analysis suggests that divergent organizational identities and team members’ alternative interpretations of others’ practices, norms and organizational symbols, coexist during the post-merger integration phase. These interpretations are reflected in the final functionality of the information system that was different from the planned one. 相似文献
3.
ABSTRACTThis study operationalized Weick’s [(1988). Enacted sensemaking in crisis situations. Journal of Management Studies 25(4), 305–317 and (1993). The collapse of sensemaking in organizations: The Mann Gulch disaster. Administrative Science Quarterly, 38, 628–652] theory of enacted sensemaking to examine the communication processes associated with the Flint Water Crisis of 2014–2015. A content analysis of 389 emails and attachments from a total population of N?=?37,376 pages of publicly released e-mails and documents pertaining to Flint’s water issues, identified examples of failed sensemaking by government officials. These failures hastened and intensified a growing crisis of lead contamination and an outbreak of Legionnaires disease associated with Flint’s municipal water system. Analysis of email messages suggests that strong commitments by top leaders and limited capacity were important factors as were efforts to create and maintain consensus among officials. The Flint Water Crisis offers an important application of sensemaking theory and its utility for both organizational and risk communication scholars and for practical application. The authors emphasize the importance of questioning previous assumptions and commitments, insuring that communication practitioners are involved in decisions, and avoiding over reliance on image repair as a strategic response. 相似文献
4.
Alexandra Murphy 《Journal of Applied Communication Research》2013,41(1):30-53
Building on past research, this article argues that organizational life can be usefully construed as a series of communicative performances that are embedded and enacted in everyday discursive practices. Specifically, this research explores the sensemaking process individuals undertake when faced with the dilemma of knowing when to invent appropriate ways to respond rather than being automatically constrained by past routines. The research presents case study evidence drawn from participant observation and interviews with flight attendants from a major U.S. airline. Shown to be high in emotional and impression management, flight attendants perform a feminized role that privileges accommodation over authority and reassurance over safety that may influence their performances in emergency situations. The work ends with an evaluation of the dominant air travel performance in relation to safety and offers recommendations for facilitating communication and coordination among flight attendants and pilots. 相似文献
5.
The present study explores the role negotiations and identity of volunteers at a large Southwestern pop-culture convention. A sensemaking perspective was used to understand how volunteers retrospectively interpret their experiences as volunteers in this temporary organization. Data collection included participant observation and interviews of 26 volunteers. Data were analyzed using constant comparative analysis. Three role negotiation categories were identified: learning roles, negotiating roles, and making sense of roles. Ineffective communication during role learning and negotiation created ambiguity and uncertainty for volunteers. Volunteers identified with the convention primarily through communicative interactions with patrons but also through communicating with staff or by wearing artifacts (e.g., clothing). Results suggest modifying sensemaking theory to recognize individual as well as collective sensemaking. 相似文献
6.
Alexandra Murphy 《Journal of Applied Communication Research》2001,29(1):30-53
Building on past research, this article argues that organizational life can be usefully construed as a series of communicative performances that are embedded and enacted in everyday discursive practices. Specifically, this research explores the sensemaking process individuals undertake when faced with the dilemma of knowing when to invent appropriate ways to respond rather than being automatically constrained by past routines. The research presents case study evidence drawn from participant observation and interviews with flight attendants from a major U.S. airline. Shown to be high in emotional and impression management, flight attendants perform a feminized role that privileges accommodation over authority and reassurance over safety that may influence their performances in emergency situations. The work ends with an evaluation of the dominant air travel performance in relation to safety and offers recommendations for facilitating communication and coordination among flight attendants and pilots. 相似文献
7.
《Communication monographs》2012,79(1):25-51
Ironic statements function rhetorically as evaluations. The purpose of this paper is twofold: (1) to extend our understanding of irony by examining the pragmatics of ironic evaluation in the larger context of the pragmatics of evaluation per se; (2) to argue that the study of irony makes an important contribution to the general epistemology of evaluation insofar as the conditions of knowledge underlying ironic communication serve as standards against which claims of knowing (relevant to the understanding of) conventional evaluations should be held. 相似文献
8.
Martha J. Fay 《Qualitative Research Reports in Communication》2016,17(1):36-43
Drawing on key aspects of structuration theory, this case study examines student sensemaking efforts based on an international service learning (ISL) program conducted annually over a period of three years, wherein 11 U.S. students and 2 faculty members worked in a remote village in Moldova, teaching local students and community representatives to operate an online news outlet and interviewing young adults and professionals. Team members also interviewed Moldovan citizens, journalists, and politicians as part of a media research project. We adopted a meta-analytic approach to written student reflections to examine the processes through which students worked to understand cultural differences in a situation characterized by low community capabilities to either problem solve or to be self-sustaining, which further challenged their pre-existing assumptions. 相似文献
9.
《Sport Management Review》2017,20(2):211-225
This paper explores the perceptions and strategies of corporate sponsors established in France and involved in sport-related corporate social responsibility (S-CSR). Based on the theoretical framework of strategic sensemaking, interviews were conducted with sponsorship managers from 23 corporations involved in S-CSR partnerships with various sports properties. Each phase of the strategic sensemaking process was analyzed, resulting in the identification of three levels of ambiguity in the interpretative process: namely, perceived links between sports properties and CSR, links between S-CSR and sponsors’ own CSR, and links between S-CSR actions and the main sponsorship objectives. We described and gave evidence for seven strategies, highlighting the diversity of S-CSR rationales among sponsors. Other factors were found to influence the sensemaking process, namely sponsorship managers’ knowledge of their company's own CSR, collaboration between sponsorship and CSR departments, and the role of sports properties as sensegivers in S-CSR actions. Finally, we summarize our results in a process model of S-CSR strategic sensemaking in order to provide both sponsors and sports properties with a better understanding of the multiple possibilities for CSR leverage. 相似文献
10.
《Communication monographs》2012,79(3):283-308
Using interview and participant-observation data gathered among correctional officers, 911 call-takers, and firefighters, this study explores how humor enables human service workers to manage identity and make sense of their work in relation to preferred notions of self. In the face of trying job duties, humor serves employee identity needs through differentiation, superiority, role distance, and relief. Moreover, humor serves as a sensemaking vehicle through which employees select, maintain, reproduce, and reify preferred interpretations of work. The analysis characterizes humor as an unfolding, collaborative, and interactional practice that can play a key part in socializing newcomers, building knowledge, and constituting the organizing process. 相似文献