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The business process outsourcing industry has got disrupted, first by the significant shift in value creation activities from the clients to the service providers, and second by pervasive digital penetration, resulting in the emergence of Digital Transformational Outsourcing (DTO). Service providers now play a more significant role, making their capabilities important. In the new context, service providers require a uniquely different set of dynamic capabilities to handle end-to-end business functions on behalf of their clients while delivering digital value propositions.We study 26 of the largest global business process outsourcing providers to conceptualise and identify six dynamic capabilities of service providers salient in the new context, i.e., consultative, orchestration, insights, network management, knowledge access, and standardisation. Interviews conducted with industry experts provided evidence in support of the identified dynamic capabilities. A novel firm capability dataset was created using secondary data, and using fuzzy-set Qualitative Comparative Analysis (fsQCA), we identify configurations for high and low performance and find them to vary by the firm's broad/narrow scope. 相似文献
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数字化浪潮推动了企业组织变革和商业模式创新,平台型企业作为其中最典型的组织形态纷纷涌现。以平台核心企业为主导的生态系统在快速发展的同时,由于生态成员种类及其衍生出的业务越来越复杂多样,如何对平台生态系统进行有效的内部治理成为学者和业界共同关注的焦点。本研究采用质性和量化相结合的方法,通过对不同领域的12家平台组织进行深入案例研究及半结构化问卷访谈,运用扎根理论并结合已有文献提炼出影响平台生态系统内部治理的前因变量,并进一步运用fsQCA定性分析技术对这些影响因素进行条件组态分析。研究发现：（1）平台技术投资、生态系统开放度、平台控制机制、平台领导力、成员间竞合程度是影响平台生态系统内部治理的主要前因变量;（2）单一变量对平台内部治理效果解释力弱,不同条件耦合形成的交易驱动型、服务驱动型、内容驱动型、创新驱动型平台生态系统治理模式四种组态均能实现高效治理;（3）非高效平台生态系统治理包括全面滞后型和管理无序型两种组态,在缺乏技术投资及控制机制两个核心条件的情况下,平台内部治理效果受到明显抑制。本文的研究发现对揭示不同情境下数字平台生态系统的高效治理路径具有重要的理论与实践意义。 相似文献
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探讨如何激活农业企业绿色创业以解决日益窘迫的环境问题,以我国207家农业企业为案例样本,基于集合论思想,运用模糊集定性比较分析方法(fsQCA),从环境、组织两个层面分析政府环境规制、市场压力、管理者环境认知以及绿色价值观等4个条件因素对绿色创业导向形成的多重因果机制。研究发现:缺乏市场压力是导致非高绿色创业导向的必要条件;高绿色创业导向的驱动机制分为3条路径,非高绿色创业导向的驱动机制分为2条路径,且与高绿色创业导向的驱动机制呈非对称关系。研究结论对推动农业企业绿色创业实践的启示包括:政府必须进一步做好政策宣传,企业要引进有绿色创业愿景的管理者,学校也要加强对学生生态文明意识的教育以及培养其社会责任感;在推动绿色创业中要把握好关键核心要素;企业管理者应当根据内部价值观和文化以及外部规制和市场竞争状况选择适合的绿色创业提升方向。 相似文献
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[研究目的]大数据赋能政府数字化转型已经成为国家治理体系和治理能力现代化的重要抓手。然而,严重的“数字鸿沟”问题依旧是制约我国政务大数据整体发展水平提升重要瓶颈。如何因地制宜发展政务大数据,破解“数字鸿沟”难题亟待学界探究。[研究方法]将TOE框架与中国具体的治理情境相结合,运用模糊集定性比较分析法(fsQCA)对全国31个省(自治区、直辖市)政务大数据发展水平的影响因素与发展路径进行了研究。[研究结论]研究结果表明,省级政务大数据发展水平受到技术、组织和环境三个层面因素的综合影响;其次,共有7种实现省级政务大数据高水平发展的路径;根据主导因素的差异,7种发展路径可归纳为:黄牛型(组织驱动型)、脱兔型(技术驱动型)和雄狮型(技术-组织驱动型)三大发展模式。黄牛型和脱兔型应尽可能向雄狮型的发展模式转变。 相似文献
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为剖析技术创业企业商业模式创新多重前因的联动效应,基于商业模式冰山理论构建了商业模式创新前因的组态模型,以31家技术创业企业为样本, 采用模糊集定性比较分析方法,分析了技术创业企业商业模式创新多重前因的联动效应。研究结果表明：（1）技术创业企业商业模式创新具有“多重并发”和“殊途同归”的特点,单一要素难以构成商业模式创新的必要条件;（2）网络嵌入与资源整合能力的协同作用对技术创业企业商业模式创新至关重要;（3）在高度的环境不确定情况下,资源整合能力和机会识别能力的协同作用,以及网络嵌入和战略柔性的协同作用是技术创业企业商业模式创新的重要途径。本研究进一步发展了商业模式冰山理论,丰富了商业模式创新前因的研究成果,为解释既有研究的分歧提供了新视角,也为技术创业企业根植自身情境实现商业模式创新提供了理论指导。 相似文献
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To cope with the digital transition exacerbated by the COVID-19 pandemic, managers of manufacturing small and medium enterprises (SMEs) need to adopt innovative practices to face uncertain scenarios and create long-term value, identified as transformational entrepreneurship practices. Among emerging digital technologies, digital platforms are shaping and outgrowing the e-commerce channel representing a potential opportunity for manufacturing SMEs to embrace digital transformation. Drawing on affordance theory, this research uses a mixed method approach to investigate how manufacturing SMEs’ e-commerce commitment and digital platform adoption stimulate the actualization of three e-commerce affordances: consumer knowledge generation, internationalization, and customer diversification. Based on survey responses from 165 manufacturing SME managers, we find that direct selling through owned websites actualizes consumer knowledge generation and internationalization, indirect selling actualizes customer diversification and internationalization, and agency selling through third-party platforms actualizes all three affordances. The relationship between e-commerce commitment and ecommerce performance is mediated by consumer knowledge generation and internationalization but not by customer diversification. A fsQCA analysis outlines seven configurations actualizing these e-commerce affordances by pairing different ecommerce approaches with degrees of e-commerce commitment. Finally, an analysis of open-ended questions from 24 respondents complements the study and deeply interprets the seven unique configurations outlined. 相似文献
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Crowdlending platforms are becoming increasingly important as a collective financing mechanism for entrepreneurs and small and medium-sized enterprises (SMEs), especially those at an early stage. This study, which is based on a survey of investors on a Spanish crowdlending platform, uses fuzzy-set qualitative comparative analysis (fsQCA) to examine investor satisfaction with crowdlending platforms. Specifically, the study examines communication policies and the quality of the investor experience based on the information provided by these platforms. The value of this article lies in its examination of the antecedents of crowdlending investor satisfaction. The analysis shows that the actions of ensuring that it is easy to browse the platform, frequently updating project details, offering a mobile application, publishing a blog with details of new developments and frequently sending investors emails with information to support their investment decisions increase investors’ satisfaction with crowdlending platforms. 相似文献
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关于众创空间的现有研究大多关注内在主体(创客)或外部因素(诸政策支持、生态环境等),而对于众创空间本身的机制设计讨论却十分匮乏。基于创新生态系统治理视角,采用QCA与NCA混合方法,对浙江省63家众创空间的数据进行分析,探索众创空间的合理机制设计方案。结果表明：众创空间创新功能的发挥是多种运行机制协同作用的结果,其中平台服务功能、资源汇集通道、正式联结关系、成果共享文化是众创空间不可或缺的机制支撑,配合屏蔽外部资源提供者干预行为或构建包容试错的文化氛围,可以形成两条促进众创空间创新功能发挥的有效路径。 相似文献