排序方式： 共有4条查询结果，搜索用时 15 毫秒
1
1.
The prevention and resolution of student complaints are critical factors in maintaining and improving the student experience. Rob Behrens looks at the wider context, drawing on lessons from beyond higher education, to examine the opportunities and possible pitfalls. 相似文献
2.
Tyler R. Harrison 《Journal of Applied Communication Research》2014,42(2):135-149
Communication design is first and foremost about creating, engineering, or critiquing approaches to communication that achieve specific goals or values. A design approach acts as an integrative perspective for finding the relevance of theory to a specific site of intervention. Communication design processes are illustrated through work on ombuds processes and organ donation campaigns. This research highlights four propositions related to communication design. First, design should be about both creation and critique. Second, design is complementary to, and strengthens, theory (and vice versa). Third, design can be both unique to an intervention or context and iterative from previous designs. Finally, design helps us uncover unexpected and unintended consequences, uncovering hidden properties of communication and leading to opportunities for modifying and correcting communication practices. These unintended consequences and other design successes and failures provide opportunities for learning and creating better systems. In these ways, a commitment to design processes strengthens both our research and our practice of communication across a variety of communication contexts and across different levels of communication. 相似文献
3.
Effective dispute resolution systems are critical to the functioning of large universities and organizations. However, the design of dispute resolution systems is often inadequate to achieving the stated goals of the system. Analysis of the cases of 45 disputants reveals how the design of a university dispute system and the social context can prevent an ombudsperson from successfully reconciling relationships. This study shows how a dispute system that generally failed to utilize face-to-face meetings or mediation techniques between disputants in a social context of fear and limited social ties was unable to reconcile or preserve working relationships. Analysis from normative pragmatic and social contextual approaches to disputing provides a mechanism for understanding the problems encountered by this ombudsperson and provides a tool for designing more effective dispute resolution systems. 相似文献
4.
Effective dispute resolution systems are critical to the functioning of large universities and organizations. However, the design of dispute resolution systems is often inadequate to achieving the stated goals of the system. Analysis of the cases of 45 disputants reveals how the design of a university dispute system and the social context can prevent an ombudsperson from successfully reconciling relationships. This study shows how a dispute system that generally failed to utilize face-to-face meetings or mediation techniques between disputants in a social context of fear and limited social ties was unable to reconcile or preserve working relationships. Analysis from normative pragmatic and social contextual approaches to disputing provides a mechanism for understanding the problems encountered by this ombudsperson and provides a tool for designing more effective dispute resolution systems. 相似文献
1