Towards a comprehensive understanding of digital government success: Integrating implementation and adoption factors |
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| Institution: | 1. Department of Digitalization, Copenhagen Business School, Howitzvej 60, 2000 Frederiksberg, Denmark;2. Lab for Digital and Mobile Governance, School of International Relations and Public Affairs, Fudan University, 220 Handan Road, Shanghai 200433, China;1. Business School, Brunel University London, Uxbridge, Middlesex, UB8 3PH, United Kingdom;2. College of Business and Economics, Qatar University, Doha, Qatar;3. Oman Airport Management Company, Oman |
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| Abstract: | When analyzing the causes that lead to digital government success or failure, state of the art research is often divided into two main areas: (1) implementation of these initiatives by government agencies and (2) their adoption by citizens, as some of the most important users. Each of these two perspectives has its own concepts, measurements, and theoretical models. This separation becomes significant when trying to have a comprehensive understanding of digital government success and when facing practical problems since factors affecting both governments and citizens contribute to the success or failure of digital government initiatives. Therefore, this paper proposes a comprehensive digital government success model that attempts to integrate implementation and adoption perspectives. In addition, based on data from the 32 states of Mexico, the paper provides an illustrative example of how the proposed model could be used. |
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