| 提升知识型员工忠诚度的情感管理模型 |
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| 引用本文： | 陈春花,马彬.提升知识型员工忠诚度的情感管理模型[J].科技管理研究,2011(3). |
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| 作者姓名： | 陈春花 马彬 |
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| 作者单位： | 华南理工大学工商管理学院,广东广州,510640 |
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| 摘 要： | 根据知识型员工的特点,结合情感管理的相关理论,从企业能够给予知识型员工成就感、稳定感和归属感三个方面进行归纳总结,构建提升知识型员工价值的情感管理模型,从而为企业在实践中管理知识型员工提供了借鉴.
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| 关 键 词： | 知识型员工 忠诚度 情感管理模型 |
An Emotion Management Model to Promote the Loyalty of Knowledge Workers |
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| CHEN Chunhua,MA Bin.An Emotion Management Model to Promote the Loyalty of Knowledge Workers[J].Science and Technology Management Research,2011(3). |
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| Authors: | CHEN Chunhua MA Bin |
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| Institution: | CHEN Chunhua,MA Bin(School of Business Administration,South China University of Technology,Guangzhou 510640,China) |
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| Abstract: | Based on the features of knowledge workers and the theories of emotion management,this paper summarized the knowledge workers' sense of achievement,stability and belongingness,which are given by their enterprises.The paper also proposed an emotion management model for knowledge workers to promote their value.The model developed in this paper can provide guidance for the practice of the management of knowledge workers. |
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| Keywords: | knowledge workers loyalty emotion management model |
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