Do they want it? Do they use it? The ‘Demand-Side’ of e-Government in Australia and New Zealand |
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| Authors: | Robin Gauld Shaun Goldfinch Simon Horsburgh |
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| Institution: | 1. University of Otago, New Zealand;2. Nottingham University Business School, Jubilee Campus, Nottingham NG8 1BB, UK |
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| Abstract: | Drawing on 435 telephone interviews in Australia and 498 in New Zealand, this paper investigates the ‘demand’ side of e-government. That is, we examine the use of and support for e-government measures. Whilst respondents were generally supportive of e-government on a number of measures, we find that the majority were reluctant to use some of the more sophisticated ‘transactional’ e-government measures, and less than half had even visited a government website. High users of information and communications technologies (ICT) were more likely to use e-government measures, and are more positive towards e-government in general across several measures. Similar to a number of U.S. studies, we find a ‘digital divide,’ where older age, and less education were associated with lower ICT and e-government use and support. Income level was not a statistically significant predictor in all cases however, and gender was not significant for e-government support. |
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| Keywords: | E-government Demand side Australia New Zealand Public administration Public management Information technology Computer failure |
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