Evaluating IT innovations in a business-to-government context: A framework and its applications |
| |
| Authors: | Marta Raus Jianwei Liu Alexander Kipp |
| |
| Institution: | 1. ETH Zurich Chair of Technology and Innovation Management and SAP Research, Switzerland, Kreuzplatz 5, 8032 Zurich, Switzerland;2. Free University of Amsterdam Department of Information Systems and Logistics, De Boelelaan 1105, 1081 Amsterdam, The Netherlands;3. University of Muenster Department of Information Systems, Leonardo-Campus 3, 48149 Muenster, Germany |
| |
| Abstract: | This paper highlights the challenges of assessing the value of business-to-government IT innovations for both private and public stakeholders. Due to the different backgrounds of inhomogeneous stakeholders, potential adopters of business-to-government systems have varying requirements; in particular, they address understandings of value attributed to the implementation and the usage of such systems. Incorporating specific perspectives of each stakeholder in its own domain for evaluation is vital for supporting diffusion of IT innovations. The main contribution of this paper is the development of a value assessment framework that combines the value understanding from both public and private stakeholders. Applying this framework not only allows the value assessment of business-to-government IT innovations incorporating different needs and requirements of various current stakeholders, but it also provides common and objective evaluation criteria on similar business-to-government IT innovations for potential adopters from both domains. We discuss the application of the proposed value framework in the case of e-customs systems redesign based on an example of the introduction of e-customs IT solutions in a Finnish multinational company. |
| |
| Keywords: | Value assessment Public value Private value IT innovation Business-to-government E-Government e-customs |
| 本文献已被 ScienceDirect 等数据库收录！ |
|
