| 服务质量评价系统设计及实现 |
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| 引用本文： | 阚德涛,张志武.服务质量评价系统设计及实现[J].现代图书情报技术,2008,3(7):66-69. |
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| 作者姓名： | 阚德涛 张志武 |
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| 作者单位： | 南京邮电大学图书馆,南京,210003 |
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| 摘 要： | 概括当前高校开展服务质量评价工作的现状，参照LibQUAL+TM实现模式，以本馆服务质量评价系统的开发实践为例，从设计思路、系统功能、技术实现等几个方面介绍实现服务质量评价的系统方法,为图书馆开展服务质量评价工作提供一定的参考依据。
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| 关 键 词： | LibQUAL+TM 服务质量评价 调查系统 |
| 收稿时间： | 2008-04-23 |
| 修稿时间： | 2008-05-29 |
Design and Implementation of Service Quality Evaluation System |
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| Kan Detao,Zhang Zhiwu.Design and Implementation of Service Quality Evaluation System[J].New Technology of Library and Information Service,2008,3(7):66-69. |
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| Authors: | Kan Detao Zhang Zhiwu |
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| Institution: | (Library of Nanjing University of Posts and Telecommunications, Nanjing 210003，China) |
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| Abstract: | The authors firstly summarize the development status of library service quality evaluation in universities.Then based on the LibQUAL TM and the practice of service quality evaluation system,this paper introduces the system method on evaluating the service quality of library from the aspects such as design ideas,system function,technology implementation.It can offer a reference in the work of service quality evaluation for library. |
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| Keywords: | LibQUAL~( TM) Service quality evaluation Survey system |
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