| 基于CMM的众创空间服务能力评价研究 |
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| 引用本文： | 陈奇,余忠.基于CMM的众创空间服务能力评价研究[J].科技管理研究,2018(20). |
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| 作者姓名： | 陈奇 余忠 |
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| 作者单位： | 福建农林大学,福建农林大学 |
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| 基金项目： | 福建农林大学科技创新专项:“众创空间”服务能力评价研究 |
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| 摘 要： | 通过对众创空间服务能力要素的分析,借鉴能力成熟度模型(CMM)的思想,从发展服务能力、创业服务能力以及服务管理3个角度系统性地建立众创空间服务能力成熟度评价体系,并结合灰色关联度分析法构建众创空间服务能力成熟度评价模型,对众创空间服务能力成熟度进行全面综合评价。最后选择福州4家众创空间为样本,对评价体系的实用性进行了实证检验,结果表明该模型具有较强的适用性,便于操作。
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| 关 键 词： | 众创空间 服务能力评价 能力成熟度模型 |
| 收稿时间： | 2017/11/24 0:00:00 |
| 修稿时间： | 2018/1/21 0:00:00 |
Research on Evaluation of Maker Space Based on CMM |
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| Abstract: | Maker Space which gathered talent, technology, platforms, capital and other innovative entrepreneurship elements, is an important service carrier of "mass entrepreneurship and innovation" , Service innovation is the root of its development. By analyzing the elements of Maker Space service capability and using the idea of capability maturity model (CMM), this article systematically establishes the evaluation of Maker Space service capability maturity from the perspectives of developing service capability, service capability and service management, and combined with gray relational analysis to build a model for evaluating the maturity of Maker Space service capabilities, to conduct a comprehensive and comprehensive evaluation on the maturity of Maker Space service capabilities. Finally, four Maker Space in Fuzhou were selected as a sample to test the practicability of the evaluation comprehensive and comprehensive evaluation on the maturity of system. The results show that the model has strong applicability and is easy to operate. |
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| Keywords: | Maker Space Service capacity evaluation CMM |
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