| 图书馆读者满意度评价模型的差异性分析 |
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| 引用本文： | 李志芳,邓仲华.图书馆读者满意度评价模型的差异性分析[J].图书情报工作,2013,57(14):50-55,133. |
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| 作者姓名： | 李志芳 邓仲华 |
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| 作者单位： | 武汉大学信息管理学院 |
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| 基金项目： | 国家自然科学基金资助项目“云计算环境下图书馆的信息服务等级协议研究”(项目编号:71173163)研究成果之一 |
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| 摘 要： | 通过文献调查, 发现当前图书馆满意度评价模型主要是基于SERVQUAL、LibQUAL+TM、Rodski Group、AHP以及ACSI模型进行构建的。从各模型的发展背景、量表指标的设置与权值设置、适用性以及优缺点几个方面进行综合比较,得出各评价模型的差异性所在。研究发现,差异性最明显之处在于各评价模型的量表设置及适用性不同评价模型的测量过程和测量结果的侧重点是不同的。
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| 关 键 词： | 读者满意度 评价模型 评价量表 差异性 |
| 收稿时间： | 2013-06-10 |
Analysis on Dissimilarities among the Evaluation Models of Library Readers Satisfaction Degree |
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| Li Zhifang Deng Zhonghua.Analysis on Dissimilarities among the Evaluation Models of Library Readers Satisfaction Degree[J].Library and Information Service,2013,57(14):50-55,133. |
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| Authors: | Li Zhifang Deng Zhonghua |
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| Institution: | School of Information Management, Wuhan University, Wuhan 430072 |
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| Abstract: | Through literatures surveying, we found that the current evaluation models of library readers satisfaction are mainly built based on SERVQUAL、LibQUAL+TM、Rodski Group、AHP and ACSI. This paper makes a comprehensive comparison among these models from their backgrounds, scale set, weight set, applicability as well as advantages and disadvantages. Then we can get the dissimilarities among these evaluation models. In the research, we find that the most obvious dissimilarities are their scales and applicability; Different evaluation models have different focuses in the measurement process and results. |
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| Keywords: | readers satisfaction degreee valuation model evaluation scale dissimilarities |
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