The construct of information systems use benefits: Theoretical explication of its underlying dimensions and the development of a measurement scale |
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| Institution: | 1. Department of Business Administration, Chonbuk National University, 567 Baekje-daero, Jeonju-si, 54896, Republic of Korea;2. Department of Information Systems and Operations Management, College of Business Administration, University of Texas at Arlington, P.O. Box 19437, Arlington, TX, 76019, USA;1. Department of M-Commerce and Multimedia Applications, Asia University, Taichung, Taiwan, ROC;2. Department of Computer Science and Information Engineering, Asia University, Taichung, Taiwan, ROC;3. Department of Medical Research, China Medical University Hospital, China Medical University, Taichung, Taiwan, ROC;4. Department of Business Administration, Asia University, Taichung, Taiwan, ROC;1. School of Management, Zhejiang University, Hangzhou, China;2. School of Information and Management Engineering, Zhejiang University of Finance and Economics, Hangzhou, China;1. University of North Dakota, Grand Forks, ND, USA;2. Metropolitan State University, Saint Paul, MN, USA;1. Norwegian Institute for Alcohol and Drug Research, Department of Narcotics, Oslo, Norway;2. Norwegian University of Science and Technology, Department of Psychology, Trondheim, Norway;1. Economics and Policy Studies University Brunei Darussalam (UBD), Brunei Darussalam;2. Kedge Business School Domaine De Luminy, BP921 13288 Marseille, Cedex 9, France;3. Faculty of Business, Economics and Policy Studies University Brunei Darussalam (UBD), Brunei Darussalam |
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| Abstract: | As a key construct for the IS success model (DeLone & McLean (1992, 2003), information systems benefits for individuals (ISBI) has received considerable attention from researchers over the years. However, much remains to be explored to develop and validate the underlying theoretical dimensions for this crucial construct. Further, a major weakness of the extant research in this area is that most reported studies have been conducted in the context of individual IS application instead of the overall IS in the organization. To fill these gaps in research, we will first present a theoretical conceptualization of the ISBI construct, and then develop and validate a measurement scale for the construct. Drawing from the ERG theory (Alderfer, 1972), Job Characteristic Theory (Hackman & Oldham, 1975, 1976) and other theoretical perspectives, we developed a theory-based TJW framework which consists of three levels: Task performance, Job interaction, and Work enrichment. The nomological validity of the scale was then successfully demonstrated by a partial test of the IS success model using the ISBI measure and a measure of the overall IS use. Finally, we demonstrated the diagnostic power of the construct through an exploratory research model which showed that, while task performance benefits have insignificant effect on satisfaction, both job interaction benefits and work enrichment effects have substantial effects on satisfaction. These study results have thus deepened our understanding on the underpinnings of IS usage behaviors and contributed to the cumulated research on IS success. |
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| Keywords: | IS success model IS use benefits Construct development ERG theory Job Characteristics Theory |
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