Abstract: | The human factors approach (HFA) is proposed as a valid, reliable, and cost‐effective method for generating and selecting job performance elements (JPEs) to be rated in employee performance appraisals. One basic set of JPEs can and should be used to appraise all employees' performance. The HFA is based principally on a simple question: What are the most critical or important things humans can produce/do at work that maximize employee and organizational performance? |