| 图书馆实现服务过程公平的微观探赜 |
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| 引用本文： | 刘学平.图书馆实现服务过程公平的微观探赜[J].图书馆工作与研究,2012(4):4-9. |
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| 作者姓名： | 刘学平 |
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| 作者单位： | 潍坊学院图书馆 |
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| 摘 要： | 微观层面的服务过程公平强调读者在服务过程中要受到图书馆和馆员的平等对待。影响服务过程公平实现的微观因素是服务模式的一致性、服务内容的城市偏向性、服务过程的现实性,它的实现应在挖掘深层动力、内在动力和客观动力的基础上,以有教无类、全程监督、网络化系统为保障,实现"悬置"服务外在事物、公平对待读者、理解服务本质、差异服务、读者评价的实施策略,构建以问题为中心、彰显服务过程公平的服务模式,目的是在承认差异和尊重差异的前提下,使读者在接受服务的过程中得到与自身状况和发展潜力相称的帮助,实现图书馆服务过程公平的最大化。
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| 关 键 词： | 图书馆 服务公平 服务过程公平 微观 |
Exploration of Fair Service Process of Library in the Micro Level |
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| Liu Xueping.Exploration of Fair Service Process of Library in the Micro Level[J].Library Work and Study,2012(4):4-9. |
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| Authors: | Liu Xueping |
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| Institution: | Liu Xueping |
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| Abstract: | In the micro level,service process fair emphasizes the readers should be subjected to fair treat by library and librarian.The influence factors of realizing service process fair are the consistency of service mode,urban directional of service content,and the reality of service process.Based on mining deep dynamical,internal power,and objective power,the realization of service process fair should take supervision of the whole course,network system for guarantee,and realize fair treat to readers,understand service essence and measures of reader evaluation,construct the fair service mode in order to realize the maximum of service process fair of library. |
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| Keywords: | Library Service fair Service process fair Micro level |
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