| 读者服务的质量控制试探 |
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| 引用本文： | 刘桔.读者服务的质量控制试探[J].图书馆论坛,2008,28(3). |
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| 作者姓名： | 刘桔 |
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| 作者单位： | 佛山科学技术学院图书馆,广东,佛山,528000 |
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| 摘 要： | 读者对服务质量的评价来自于读者对服务质量的期望及其对服务过程的感受，永远都存在着差异。文章分析造成读者感知的服务质量差异的构成因素，并在此基础上提出实行服务质量控制的途径。
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| 关 键 词： | 读者服务 质量控制 |
A Study on the Control of Reader Service Quality |
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| LIU Ju.A Study on the Control of Reader Service Quality[J].Library Tribune,2008,28(3). |
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| Authors: | LIU Ju |
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| Institution: | LIU Ju(Library of Foshan University,Foshan 528000,China) |
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| Abstract: | The evaluation of readers to service quality comes from the service expectation and the impression of the service process.There always are differences between them.The paper analyzes the make-up factors of perceptive differences of readers to service quality,and puts forward the approach to control the service quality. |
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| Keywords: | reader service quality control |
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