| 网络教学课件顾客满意度指数的构建与分析 |
| |
| 引用本文： | 史达.网络教学课件顾客满意度指数的构建与分析[J].开放教育研究,2004(3):51-54. |
| |
| 作者姓名： | 史达 |
| |
| 作者单位： | 东北财经大学,电子商务学院,辽宁,大连,116025 |
| |
| 摘 要： | 近几年来，各种利用流媒体技术制作的网络教学课件不断涌现，从而使传统教学借助于互联网而突破了学习时空的限制。因此，如何对网络教学课件进行测评并进而提高其质量是一个非常重要的问题。本将借助顾客关系管理的理念，对网络教学课件的实际效果进行定量分析=
|
| 关 键 词： | 网络教学 教学课件 顾客满意度 指数 定量分析 |
| 文章编号： | 1007-2179(2004)03-0051-04 |
| 修稿时间： | 2004年2月19日 |
The Framework and Analysis of Customer Satisfaction Index with Internet-based Coursewares |
| |
| SHI Da.The Framework and Analysis of Customer Satisfaction Index with Internet-based Coursewares[J].Open Education Research,2004(3):51-54. |
| |
| Authors: | SHI Da |
| |
| Abstract: | In the last few years, with the technical development and the application of streaming media technology, traditional teaching forms break the restriction of time and space. Internet plays an important role in distance education. The distance education coursewares will influence the quality of study, even in the future development of distance education. Therefore, how to measure the quality of distance education courseware is very important. Based on the idea of customer relationship management, the paper analyzed quantitatively the actual result of the distance education courseware. |
| |
| Keywords: | distance education customer satisfaction index courseware |
| 本文献已被 CNKI 维普 万方数据 等数据库收录！ |
