Reference Service in Local Public Libraries |
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| Abstract: | The study investigated staff deployment at the reference service points of two large and two small local public libraries in the Sydney metropolitan area. Hypotheses investigated concerned expected differences between large and small libraries. The method used involved identification of the levels of staff employed and observation of tasks performed by staff. The results revealed significant differences between types of activities performed in the large and small libraries with the staff in the former performing more reference related tasks. The combined reference/circulation desk is seen as a problem in developing reference service. Staff attitudes are also considered to play an important part in the development of reference service. |
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