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Healing After the Unpleasant Outburst |
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| Abstract: | Summary Library personnel encounter angry library users regularly at various service points. Unpleasant incidents are detrimental to library staff attitudes and morale, and may have a lasting effect on the library staff member. This article describes techniques to lessen the impact of an emotional outburst of a library user and decrease the library staff member's recovery time from the incident. |
| Keywords: | Anger recovery coping |