Eight Days a Week |
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| Abstract: | Summary Good Reference desk scheduling is a challenging responsibility which requires the scheduler to possess competent interpersonal communication skills, a strong sense of impartiality in the decision-making process, the ability to manage conflict, and a high level of dedication. Even though desk scheduling is an indispensable element in the smooth functioning of most Reference operations, there is little to be found in library literature which addresses this topic, and even less about the human elements present in desk scheduling. This paper will focus on the philosophical issues and human elements involved in Reference desk scheduling. It will include insight in the institutionalization of scheduling policy and procedures, the relationship between the scheduler and the schedulee, and the management of conflicts which will inevitably occur. |
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