Forming a Reference Philosophy |
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| Abstract: | Summary Given the diverse nature of most academic reference units, agreement in service philosophy is not always possible and seldom occurs on its own. When conflicting philosophies coexist within the same reference department, library users may receive various levels of service from different individuals. This can be confusing and disappointing to users. In order to provide service which is consistent in nature and scope, individuals within the department staff must embrace the same or very similar service philosophy. It is the role of the department chair to lead the unit toward a service philosophy which all members of the department can embrace. The overall nature of this philosophy, while reflecting the library's mission and existing resources, should be based primarily upon the department's shared values. Discovering these values can be an exciting and informative process. |
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