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KANAnswer |
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| Abstract: | Summary This paper relates the collaborative planning by a task force of public, academic, and special librarians to develop KANAnswer, a statewide virtual reference pilot project. Major points include selecting software, developing policies and procedures, marketing, procuring partners, staffing and training, coordinating the project, and early impressions of the librarians who staff the service. |
| Keywords: | Collaborative virtual reference digital reference services reference services/Kansas multi-type libraries |