| 基于KANO模型的新型公共阅读空间服务内容供给优先序研究 |
| |
| 引用本文： | 戴艳清,孙英姿.基于KANO模型的新型公共阅读空间服务内容供给优先序研究[J].图书情报工作,2022,66(22):73-82. |
| |
| 作者姓名： | 戴艳清 孙英姿 |
| |
| 作者单位： | 湘潭大学公共管理学院 湘潭 411105 |
| |
| 基金项目： | 本文系湖南省教育厅优秀青年项目"供需视角下湖南省民间自办公共阅读空间发展路径研究"（项目编号：21B0103）和2022年湘潭大学公共管理学院研究生暑期社会实践调研项目"长沙市新型公共阅读空间社会力量参与路径研究"研究成果之一。 |
| |
| 摘 要： | ［目的/意义］ 探析新型公共阅读空间服务内容供给优先序，从用户需求视角优化其服务内容，丰富用户体验，提高用户对公共文化服务的获得感。［方法/过程］ 在对新型公共阅读空间现有相关研究系统梳理的基础上，综合运用访谈法、专家咨询、小组讨论等方式提炼27项服务项目，并运用KANO模型分析法，结合混合类分析与Better-Worse系数分析，识别新型公共阅读空间服务内容所属类型。［结果/结论］ 用户对新型公共阅读空间的需求是分层次的，涵盖3项魅力型、16项期望型、4项无差异型、4项混合类型，对此应从升级混合类型服务内容供给、重点关注期望型服务内容供给、扩大魅力型服务内容供给、调整无差异型服务内容供给4个方面出发，分层次、分阶段地优化新型公共阅读空间的服务，有效对接用户需求，提升公共文化服务可及性。
|
| 关 键 词： | 新型公共阅读空间 用户需求 KANO模型 公共文化服务 |
| 收稿时间： | 2022-07-14 |
| 修稿时间： | 2022-09-14 |
Research on Priority Order of Service Content Supply of New Public Reading Space Based on KANO Model |
| |
| Dai Yanqing,Sun Yingzi.Research on Priority Order of Service Content Supply of New Public Reading Space Based on KANO Model[J].Library and Information Service,2022,66(22):73-82. |
| |
| Authors: | Dai Yanqing Sun Yingzi |
| |
| Institution: | School of Public Administration of Xiangtan University, Xiangtan 411105 |
| |
| Abstract: | Purpose/Significance] This paper analyzes the priority of service content supply of new public reading space, optimizes its service contents from the perspective of users’ needs, enriches users’ experience, and improves users’ sense of access to public cultural services. Method/Process] On the basis of systematically sorting out the existing related research on new public reading space, this paper comprehensively used interview, expert consultation, group discussion and other methods to extract 27 demand elements, and used KANO model analysis, combined with mixed class analysis and Better-Worse coefficient analysis, to identify the service types of new public reading space. Result/Conclusion] Users’ demand for new public reading space is hierarchical, covering 3 attractive types, 16 expected types, 4 undifferentiated types and 4 mixed types. Therefore, we should start from four aspects: upgrading the supply of mixed types of services, focusing on the supply of expected services, expanding the supply of attractive services and adjusting the supply of undifferentiated services, so as to optimize the services of new public reading space hierarchically and by stages, effectively meet users’ needs and improve the accessibility of public cultural services. |
| |
| Keywords: | new public reading space the demand of users KANO model public cultural service |
|
| 点击此处可从《图书情报工作》浏览原始摘要信息 |
| 点击此处可从《图书情报工作》下载免费的PDF全文 |
|
