Transforming local e-government services: the use of application service providers |
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| Authors: | Yu-Che Chen Jon Gant |
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| Institution: | 1. Indiana University, School of Public and Environment Affairs, SPEA 330, 1315 E. Tenth St., Bloomington, IN 47405–1701, USA;1. College of Business & Economics, Qatar University, Doha, Qatar;2. Faculty of Business and Law, Auckland University of Technology, Auckland, New Zealand;3. Nanyang Business School, Nanyang Technological University, Singapore;1. Brad D. Smith Schools of Business, Marshall University, 1 John Marshall Dr., Huntington, WV 25755, United States;2. John H. Sykes College of Business, The University of Tampa, 401 W. Kennedy Blvd., Tampa, FL 33606, United States;1. Faculty of Management Sciences, Riphah International University Islamabad, Pakistan;2. Department of Management Sciences, COMSATS University Islamabad, Sahiwal Campus, Sahiwal 5700, Pakistan;3. Accounting & Information Systems, B&E College, Qatar University, Doha, Qatar |
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| Abstract: | This study examines the potential of application service providers (ASPs) to transform electronic government (e-government) services at the local level. The ASP model helps local governments overcome barriers to offering next wave e-government services such as a shortage of skilled IT staff and limited financial resources. The realization of full potential, however, requires first the adoption of an ASP model. Five conditions that favor the decision to use an ASP are (1) strong top management support, (2) promise of large efficiency gains, (3) enough IT capability on the part of the government unit to identify key piece of technology, (4) less burdensome outsourcing rules and procedures, and (5) a variety of high quality and reliable ASPs from which to choose locally. To ensure the success of an ASP project, local governments need to build in-house IT capability to evaluate an ASP and to develop proper performance measures. Management should focus on serving citizens and businesses and develop the capability to negotiate as well as manage service-level contracts with ASPs. Continual top management support is necessary for dealing with possible initial resistance and ensuring interdepartmental communication and cooperation. |
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