User library service expectations in health science vs. other settings: a LibQUAL+ Study |
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| Authors: | Thompson Bruce Kyrillidou Martha Cook Colleen |
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| Institution: | Texas A&M University and Baylor College of Medicine, College Station, Texas, USA. |
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| Abstract: | Objectives: To explore how the library service expectations and perceptions of users might differ across health‐related libraries as against major research libraries not operating in a medical context; to determine whether users of medical libraries demand better library service quality, because the inability of users to access needed literature promptly may lead to a patient who cannot be properly diagnosed, or a diagnosis that cannot be properly treated. Methodology: We compared LibQUAL+® total and subscale scores across three groups of US, Canadian and British libraries for this purpose. Results: Anticipated differences in expectations for health as other library settings did not emerge. Conclusions: The expectations and perceptions are similar across different types of health science library settings, hospital and academic, and across other general research libraries. |
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