| 定量评价高校图书馆服务危机的新视角——基于用户视角 |
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| 引用本文： | 郭宏伟,孙汝杰,孙勇.定量评价高校图书馆服务危机的新视角——基于用户视角[J].现代情报,2009,29(4):17-19. |
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| 作者姓名： | 郭宏伟 孙汝杰 孙勇 |
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| 作者单位： | 上海应用技术学院图书馆,上海,200235 |
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| 基金项目： | 上海市教育委员会科研项目，海应用技术学院高教研究课题 |
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| 摘 要： | 本文从“基于用户”视角,对高校图书馆目前普遍存在的服务危机进行定量评价。创建了高校图书馆服务危机的评价方法,依据服务危机评价标准,将服务危机分为无警、轻警、中警、重警、巨警五个等级。以上海应用技术学院为例,对该校图书馆服务危机进行评价。指出对高校图书馆服务危机的评价应采取多个角度,采用多种方式,才能达到全面性、科学性的效果。
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| 关 键 词： | 高校图书馆 服务危机 定量评价 |
The New Perspective of Service Crisis Evaluation for University Libraries--Based on User Perspective |
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| Authors: | Guo Hongwei Sun Rujie Sun Yong |
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| Institution: | Guo Hongwei Sun Rujie Sun Yong(Library;Shanghai Institute of Technology;Shanghai 200235;China) |
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| Abstract: | This paper intended to improve the present evaluation systems for more inclusive and scientific management of service crisis based on user perspective in university libraries.It argued that service crisis could be categorized into five degrees,i.e.none,low,medium,high and huge.Accordingly,took the result of the library of Shanghai institute of technology as a case study.And it discovered that comprehensive and objective assessment can only be achieved from integrated perspectives. |
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| Keywords: | university library service crisis quantitative assessment |
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