| 读者服务中的“蝴蝶效应”与细节和谐 |
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| 引用本文： | 叶卫红.读者服务中的“蝴蝶效应”与细节和谐[J].图书馆工作与研究,2008(12). |
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| 作者姓名： | 叶卫红 |
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| 作者单位： | 镇江图书馆,江苏,镇江,212001 |
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| 摘 要： | 在细节制胜的时代,公共图书馆的读者服务更应注重服务的细节和谐。本文从多角度论述了服务中应关注的细节问题,并就如何做好细节服务阐述了独到的见解,从而杜绝读者服务中"蝴蝶效应"的负面影响。
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| 关 键 词： | 图书馆 细节 服务 蝴蝶效应 |
The "Butterfly Effect" and the Harmonious Details in Reader Service |
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| Ye Weihong.The "Butterfly Effect" and the Harmonious Details in Reader Service[J].Library Work and Study,2008(12). |
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| Authors: | Ye Weihong |
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| Abstract: | In the times of emphasizing details in every aspects,public library should lay much emphasis on the details of reader service.This paper will discuss the issue of details in reader service,and give some novel ideas on how to deal with the details smoothly so as to prevent the side-effect of "Butterfly Effect" in reader service. |
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| Keywords: | Library Details Service Butterfly Effect |
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