ANALYSIS OF INSTRUCTIONAL CONSULTANTS' QUESTIONS AND ALTERNATIVES TO QUESTIONS DURING THE PROBLEM IDENTIFICATION INTERVIEW |
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| Authors: | A Efrat Benn Grace W Jones Sylvia Rosenfield |
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| Institution: | 1. University of Maryland , College Park;2. Howard County (Maryland) Public School System , |
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| Abstract: | This study sought to determine the relation between Instructional Consultants' communication skills and competence using videotapes of simulated Problem Identification interviews. A quantitative analysis identified the frequencies of questions and alternatives to questions used, and the qualitative analysis examined the content of the verbalizations in the context of the session. Few quantitative differences were observed across consultants' competency levels, with the exception that Competent consultants posed the most clarifying statements and fewest expert opinions. However, the qualitative analysis indicated that the quality of the verbalizations best accounted for the consultants' communication skill levels. These results suggest that it is the familiarity with the Instructional Consultation model that enabled the consultant to guide the session and use effective communication. Training recommendations include building an understanding of the underlying assumptions of the consultation model and rehearsing communication skills within that context. |
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