| 高校图书馆服务质量模糊综合评价及其应用实践 |
| |
| 引用本文： | 朱远春.高校图书馆服务质量模糊综合评价及其应用实践[J].现代情报,2009,29(7):128-132. |
| |
| 作者姓名： | 朱远春 |
| |
| 作者单位： | 四川农业大学图书馆,四川,雅安,625014 |
| |
| 摘 要： | 本文以美国图书馆学会开展的libQUAL+TM的评价思路为蓝本,从图书馆整体环境、信息获取、服务影响和自我应用4个方面构建了图书馆服务质量评价体系。并以四川农业大学图书馆为实证对象,运用层次分析法确定各个指标的权重后对图书馆服务质量进行了模糊综合评价分析,已期有利于工作的改进,使各项工作决策更贴近读者。
|
| 关 键 词： | 图书馆 服务质量 模糊综合评价 |
Service Quality Evaluation of University Library Based on Fuzzy Integrative Evaluation and Its Practice |
| |
| Authors: | Zhu Yuanchun |
| |
| Institution: | Library, Sichuan Agricultural University, Yaan 625014, China |
| |
| Abstract: | In this paper, an evaluation system was constructed for the evaluation of service quality in university library based on libQUAL＋TM method proposed by the Association of Research libraries （ARL）. Four main aspects were involved in the evaluation system included environment of the library, access to information, affect of service and personal control. Taking the li- brary of Sichuan agricultural university as an example, this paper practiced the system in details by means of Analytic Hierarchy Process and the theory of Fuzzy Integrative Evaluation, with the aim of improving service quality and making job be closer to readers. |
| |
| Keywords: | library service quality fuzzy integrative evaluation |
| 本文献已被 维普 万方数据 等数据库收录！ |
| 点击此处可从《现代情报》浏览原始摘要信息 |
| 点击此处可从《现代情报》下载免费的PDF全文 |
|
