Adding Value at the Desk: How Technology and User Expectations are Changing Reference Work |
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| Authors: | Ronald Martin Solorzano |
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| Institution: | 1. UCLA Graduate School of Education and Information Studies , Los Angeles , CA rmsolor@ucla.edu |
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| Abstract: | The notion of what reference service ought to be continues to change as technology provides new ways to interact with users and alters their expectations of the library and librarians. As new tools for interaction become available, it is critical that librarians continuously evaluate their effectiveness at providing users with a valuable service that meets the needs of the community being served. By assessing tools and techniques in light of user expectations and satisfaction, librarians can come up with unique service programs that also incorporate their own knowledge and interpersonal skills. |
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| Keywords: | reference services academic libraries librarians outreach digital reference |
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