Reference Chat: Filling a Space in a Beautiful Way |
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| Authors: | Dave Harmeyer |
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| Institution: | 1. Marshburn Memorial Library, Azusa Pacific University, Azusa, CAdharmeyer@apu.edu |
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| Abstract: | This column is a collection of reference interview stories within a number of diverse mediums (chat, phone, face-to-face, immersive environments) sharing one librarian’s dialogues with a host of patrons. Some names, places, times, and events have been changed to preserve anonymity.In this reference chat transaction, you will:Consider the reference interview as art Know what every patron deserves Understand two goals of chat reference Be aware of the average time for picking up patrons Practice statistically significant time between librarian’s posts
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