Save the Time of the Avatar: Canadian Academic Libraries Using Chat Reference in Multi-User Virtual Environments |
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| Authors: | Amy Buckland Krista Godfrey |
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| Institution: | 1. McGill University Library , Montreal, Quebec, Canada amybuckland@mcgill.ca;3. McMaster University Library , Hamilton, Ontario, Canada |
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| Abstract: | Hundreds of librarians from around the world are exploring and volunteering their time in Second Life, evaluating the possibilities of offering a reference service in this environment. This article places virtual world reference service within the reference continuum and explores how a reference service could be offered by an academic institution in a virtual world, what additional skills are required for such a service, and whether there is a need for a virtual reference service. |
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| Keywords: | reference virtual worlds presence online |
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