Making e-government work: Adopting the network approach |
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| Authors: | Joydeep Guha Bhaskar Chakrabarti |
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| Institution: | 1. Director of Accounts (Postal) and Core Member, ERP and Accrual Accounting Implementation Team, Department of Posts, Government of India, India;2. Public Policy and Management Group, Indian Institute of Management Calcutta, Joka, Diamond Harbour Road, Kolkata 700 104, India |
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| Abstract: | Much of what was promised has not been delivered by e-government. This necessitates a better understanding of the critical factors necessary for making e-government work. While a number of factors are known to cause e-government failure, this knowledge has not translated into greater success in e-government implementation. This suggests that other, more deep-rooted issues may have remained unaddressed. The nature of modern governance implies that e-government should be looked upon as a network. Application of network concepts like the politics of partner selection, achievement of network goals, institutionalisation processes, network structuring and incentive design can make e-government projects more realistic. We analyse three projects in India based on these issues and argue how a network approach could lead to success of such initiatives. In addition, we show that adoption of a process focus can help in identifying the appropriate partners and facilitate other network processes. |
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| Keywords: | e-Government failure Multiple actors Politics of network management Resource dependency Process analysis |
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