Determining the type of e-government use |
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| Authors: | Taewoo Nam |
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| Institution: | Department of Public Administration, Myongji University, Geobookgol-ro 34, Seodaemoon-gu, Seoul 120-728, Korea |
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| Abstract: | This article aims to understand what determines the degree of e-government use for multiple purposes by analyzing the Government Online Survey data that the Pew Internet and American Life Project provide. Three main purposes of e-government use are identified as: service use, information use, and policy research. The degree of e-government use for a specific purpose is predicted by five sets of determinants: psychological factors of technology adoption, civic mindedness, information channels, trust in government, and socio-demographic and personal characteristics. Sociodemographic conditions influence usage level of various transactional services provided by e-government. Perceived ease of use facilitates the acquisition of general information through e-government. Civicness is a critical determinant of e-government use for policy research. Policy researchers who are more engaged with and concerned about society, neighbors, and government are emerging as a new class of e-government users. |
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| Keywords: | e-Government use Digital exclusion Technology adoption Civic mindedness |
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