| 期望理论在图书馆服务中的动态模型分析 |
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| 引用本文： | 柳进成.期望理论在图书馆服务中的动态模型分析[J].图书馆学研究,2012(10):68-70,42. |
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| 作者姓名： | 柳进成 |
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| 作者单位： | 昆明理工大学城市学院图书馆 |
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| 摘 要： | 文章对弗鲁姆的期望理论进行图书馆服务应用的解读,将激励水平、期望值、效价与相关性引入图书馆服务中,指出图书馆服务正是用户与馆员各自追求个体利益最大化的博弈过程。将"期望———服务———相关性———效价——激励"的动态过程与图书馆服务的特殊性进行有机结合,设计了期望理论在图书馆服务中的动态模型,并阐述了个体需求与期望值之间的函数关系、用户与馆员的服务过程表现具有双向性、服务过程的体验与满意作用于相关性、每个构成要素共同作用于激励系统等问题。
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| 关 键 词： | 期望理论 图书馆服务 相关性 效价 |
The Dynamic Model of Expectancy Theory in the Library Service |
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| Liu Jincheng.The Dynamic Model of Expectancy Theory in the Library Service[J].Researches in Library Science,2012(10):68-70,42. |
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| Authors: | Liu Jincheng |
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| Institution: | Liu Jincheng |
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| Abstract: | The article interprets Vroom expectancy theory in the library services application, introduces the level of expectations, potency, relevance and titer into the library services, and pointed out that the library service is the maximized game process for the user and the librarian to pursue individual interests.The article combines dynamic process of " expectations-services-relevarnce-titer-incentive " with the speciality of library services, and designs the dynamic model of the expentancy theory in the library services,a nd describes the functional relationship between the individual needs and the expectations, the bidirectional performance of the user and the librarian’s service process, the experience and satisfied of service process with the role of correlation, each of the elements together in incentive systems,e tc. |
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| Keywords: | Expentancy theory library services relevance titer |
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