Digital reference service |
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| Institution: | 1. Tissue Engineering Group, Institute of Biofunctional Studies (IEB-UCM), Associated Unit to the Institute of Polymer Science and Technology (CSIC), Polymer Functionalization Group, 28040 Madrid, Spain;2. Dept. Chemical and Materials Engineering, Faculty of Chemistry, Complutense University of Madrid (UCM), 28040 Madrid, Spain |
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| Abstract: | As agencies increasingly provide services via the Internet and government documents migrate to online agency Web sites, government service providers face a growing problem of how manage high volumes of public questions sent to government Web sites by e-mail. This article focuses on the increasing public demand for digital reference services. |
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