| 浅析IT服务管理系统的构建 |
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| 引用本文： | 胡波,詹瑾.浅析IT服务管理系统的构建[J].广东技术师范学院学报,2007(10):12-13. |
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| 作者姓名： | 胡波 詹瑾 |
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| 作者单位： | [1]广州华南资讯科技有限公司,广东广州510000 [2]广东技术师范学院计算机科学院,广东广州510665 |
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| 基金项目： | 广州市天河区科技计划重点攻关项目 |
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| 摘 要： | IT服务管理系统(ITSM)是一个流程做导向、客户为焦点的方法论,可以帮助组织改进IT服务的提供和支持,实现IT服务和业务的整合,因此构建合理的ITSM系统对组织来说具有重大的战略意义.本文简要介绍了ITIL框架,在此基础上分析了IT服务管理系统的构建过程,包括现状评估、IT与业务的整合、计划实施、改进四个步骤,其中IT与业务的整合是最重要的步骤,涉及整个ITSM系统成功构建与实施的关键.
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| 关 键 词： | ITIL ITSM 服务管理 |
| 文章编号： | 1672-402X（2007）10-0012-02 |
| 收稿时间： | 2007-05-10 |
| 修稿时间： | 2007年5月10日 |
An Analysis on Constructing an Information technology System Management |
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| Hu Bo,Zhan Jin.An Analysis on Constructing an Information technology System Management[J].Journal of Guangdong Polytechnic Normal University,2007(10):12-13. |
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| Authors: | Hu Bo Zhan Jin |
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| Institution: | 1. Guangzhou Sinobest Integration Company, Guangzhou 510665, China; 2. College of Computer Science, Guangdong Polytechnic Normal Univ. , Guangzhou 510665 China |
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| Abstract: | ITSM is a method which directed by flows and focused by customer, it can help organization to improving IT server support and to realize the integration of IT service and business. So it is important for organization to building a reasonable ITSM. The paper brief introduced ITIL framework, and discussed ITSM construction process which included assessment for current reality, integration of IT and business, plan and execution, improving etc, the integration of IT and business is the key process for constructing a ITSM. |
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| Keywords: | ITIL ITSM service management |
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