| 国家科学图书馆咨询知识库的研究与实践 |
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| 引用本文： | 李玲,姚大鹏,魏韧,张杰龙,范炜.国家科学图书馆咨询知识库的研究与实践[J].图书情报工作,2012,56(21):57-61. |
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| 作者姓名： | 李玲 姚大鹏 魏韧 张杰龙 范炜 |
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| 作者单位： | 1. 中国科学院国家科学图书馆 北京 100190;2. 四川大学公共管理学院 成都 610064 |
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| 摘 要： | 指出咨询知识库是供用户查询知识并获取参考的服务平台,按照收录咨询案例的来源可划分为原始型、选择型、FAQ型和整合型.介绍国家科学图书馆咨询知识库的建设目标、内容组织方法、内容管理流程和系统功能框架,在对其应用效果进行评价的基础上,从更新机制、完善机制、激励机制、分析反馈机制和智能咨询等方面提出后续建设思路.
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| 关 键 词： | 参考咨询 知识库 咨询案例 咨询知识库 |
| 收稿时间： | 2012-07-20 |
| 修稿时间： | 2012-09-17 |
Study and Practice of the Reference Knowledge Base for the National Science Library of Chinese Academy of Sciences |
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| Li Ling,Yao Dapeng,Wei Ren,Zhang Jielong,Fan Wei.Study and Practice of the Reference Knowledge Base for the National Science Library of Chinese Academy of Sciences[J].Library and Information Service,2012,56(21):57-61. |
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| Authors: | Li Ling Yao Dapeng Wei Ren Zhang Jielong Fan Wei |
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| Institution: | 1. National Science Library, Chinese Academy of Sciences, Beijing 100190;2. School of Public Administration, Sichuan University, Chengdu 610064 |
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| Abstract: | The reference knowledge base is a service platform which helps users search the knowledge and obtain the references. According to the different sources which provide reference cases, it can be divided into four types: the original reference cases, the selected reference cases, the FAQ and the integrated reference cases. Analyzing the four construction objectives for the reference knowledge base of National Science Library, this paper introduces its construction experiences, including the knowledge organization methods, the content management process and the system functions. Based on the evaluation of the application effect, the update mechanism, perfection mechanism, incentive mechanism, feedback mechanism and intelligence consulting system are discussed, which contributes to the follow-up works. |
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| Keywords: | reference service knowledge base reference case reference knowledge base |
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