| 酒店员工满意度模糊综合评价体系构建 |
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| 引用本文： | 饶亚玲,吴真松,郑向敏.酒店员工满意度模糊综合评价体系构建[J].鸡西大学学报,2014(6):54-57. |
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| 作者姓名： | 饶亚玲 吴真松 郑向敏 |
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| 作者单位： | 华侨大学旅游学院,福建泉州362021 |
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| 摘 要： | 酒店经常出现"员工荒"的现象,酒店管理者在日常管理中须以"人本管理"思想来获得企业的持续发展。酒店业要获得持续发展,员工的满意度是一个越来越不容忽视的问题。在此背景下尝试用模糊综合评价法建立评价酒店员工满意度的模型,并结合实例说明该模型的应用。
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| 关 键 词： | 酒店 员工满意度 模糊综合评判法 |
Construction of Fuzzy Comprehensive Satisfaction Evaluation System for Hotel Staff |
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| Rao Yaling,Wu Zhensong,Zheng Xiangmin.Construction of Fuzzy Comprehensive Satisfaction Evaluation System for Hotel Staff[J].JOurnal of Jixi University:comprehensive Edition,2014(6):54-57. |
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| Authors: | Rao Yaling Wu Zhensong Zheng Xiangmin |
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| Institution: | (School of Tourism, Huaqiao University, Quanzhou, Fujian 362021 ,China) |
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| Abstract: | There often appears ＂staff shortage＂ in a hotel. The hotel management should carry out the idea of ＂People First＂ in order to achieve a sustained development in the daily management. Employee satisfaction is a problem not be ignored . The paper tries to establish a fuzzy comprehensive evaluation system to solve the performance evaluation for hotel staffs. |
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| Keywords: | hotel employee satisfaction fuzzy comprehensive evaluation method |
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