User acceptance of intergovernmental services: An example of electronic document management system |
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| Authors: | Shin-Yuan Hung King-Zoo Tang Chia-Ming Chang Ching-De Ke |
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| Institution: | 1. Department of Information Management, National Chung Cheng University, Chia-Yi, Taiwan, ROC;2. Department of Information Management, Tatung Institute of Commerce and Technology, Chia-Yi, Taiwan, ROC |
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| Abstract: | The traditional focus of intergovernmental services research has been on technological development, not on user acceptance; yet user acceptance of intergovernmental services in each electronic government (e-Government) implementation affects the ultimate success of the e-Government project. In the e-Government implementation context, many governments have invested huge amounts of money and manpower to make intergovernmental services both available and user-accepted, although some individuals have no intention of using them. The electronic document management system (EDMS) is the most popular intergovernmental service in the e-Government project. Thus, e-Government researchers need to identify the factors that determine user acceptance of EDMS. |
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| Keywords: | Intergovernmental services Electronic document management system Electronic government Theory of planned behavior Information technology acceptance |
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